Freelancer profile translated to English.

Description

Freelance PC Technician & Network Technician (medior) with extensive experience in IT support, network management, and troubleshooting. Strong in Windows environments, LAN/Wi-Fi, and remote support. Independent, customer-oriented, and flexibly deployable for on-site and remote assignments for SMEs.

Languages

Arabic
Native or bilingual
Dutch
Fluent
English
Fluent

Workplace preferences

Can work on-site

Belœil (up to 50km)

Connect
Telecom Field Engineer
DIGITAL AND IT
July 2020 - Today (6 years)
Antwerp, Belgium
• Installation and configuration of routers, switches, modems, and firewalls
• Implementation and maintenance of telecom systems (VoIP, PBX, data connections)
• Resolving network issues in LAN, WAN, Wi-Fi, and VPN
• On-site and remote IT support for clients
• Installation, testing, and documentation of cabling (Ethernet, basic fiber optics)
• Testing, replacing, and preventive maintenance of equipment
• Collaboration with NOC and remote support teams
• Customer communication and technical reporting
Network Management (LAN / Wi-Fi / VPN) Network Management & Troubleshooting Remote & On-site IT Support Windows & PC Support voip
Digipolis,
IT Support Specialist
December 2018 - December 2019 (1 year)
Stad Antwerpen, Antwerp, AN, Belgium

• Providing 1st & 2nd line IT support to users
• Resolving hardware, software, and network issues
• Installation and configuration of workstations, laptops, printers, and peripherals
• Support for Windows, Microsoft 365, and basic Linux
• Troubleshooting LAN, Wi-Fi, VPN, and internet connections
• Remote support via tools like AnyDesk / TeamViewer
• Ticket registration and follow-up
• User instruction and documentation.
ERTHLINK TELECOM COMPANY,
PC Technician & Network Technician
March 2012 - August 2015 (3 years and 5 months)
Iraq
Diagnosing a hardware or software problem remotely. Estimating costs and repair times and preparing a cost estimate for the intervention. Dismantling IT equipment and sorting components for reuse or recycling. Guiding the user in solving problems.