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Mohammad IbrahimMI

Mohammad Ibrahim

Customer Service and Administrative Assistant

€350/day
Paris, FR
8-15 years
Virtual Assistant
Customer Support
Atlassian JIRA
SAP
Intercom

Average response time: 1 hour

Freelancer profile translated to English.
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About Mohammad

I am a customer service and operational management professional with over 5 years of experience in international environments. I have worked in bilingual customer support, coordination between technical teams and clients, as well as project and operations management.

Through my experiences at Teleperformance, Siemens Healthineers, and as General Manager, I have developed strong organizational, communication, and problem-solving skills.

  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • Cove studio
    General Manager
    SPORTS
    January 2026 - July 2026 (6 months)
    Montreal, Canada
    • • Founded and manage a Pilates studio.
    • • Oversee launch operations, communication, and social media management.
    • • Manage relationships with partners in China, France, and Canada for equipment and materials sourcing.
    • • Coordinate operational activities to ensure the smooth running of the studio.
    Customer Service Team Management Video Editing Customer Relationship Management (CRM) HubSpot Expert
  • Siemens Healthineers
    Customer Support
    October 2024 - May 2026 (1 year and 7 months)
    Paris, France
    • • Manage and monitor the installed base of medical equipment.
    • • Coordinate between technical teams and clients.
    • • Monitor technical updates and maintenance operations.
    • • Handle project management, administrative follow-up, and reporting.
    Customer Loyalty Conflict Management Complaint Management Project Coordination Team Coordination
  • Teleperformance
    Bilingual Customer Service Advisor – Airbnb Client
    TELECOMMUNICATIONS
    August 2023 - October 2024 (1 year and 2 months)
    Wasquehal, France
    • • Assisted Airbnb users and customers in French and English.
    • • Managed disputes and resolved customer issues.
    • • Provided customer support by phone, chat, and email.
    • • Ensured compliance with quality and customer satisfaction standards.
    Operations Management Problem Solving Microsoft Office Notion Quality Assurance
Check out Mohammad's experience

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Education

  • Bachelor of Business Administration
    Laurentian University
    2023
    Bachelor of Business Administration
  • High School Diploma
    Carrefour High School
    2019
    High School Diploma

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