About Mohammad
German
Native or bilingual
English
Conversational
Arabic
Native or bilingual
Experience
- Baridi ParfumsBrand & Social Media DesignerE-COMMERCEJanuary 2026 - Today (5 months)Darmstadt, GermanyDevelopment of the complete brand identity for Baridi Parfums — a family business for niche perfumes with over 500 products.Scope of services: Shopify store (architecture, design, 14 product categories), Instagram profile (feed design, highlights, stories, templates), brand identity (color palette, typography, imagery), editable Canva template kit with handover instructions.Result: A consistent brand identity across all channels — usable independently by the team, without ongoing designer dependency.
- Foundever B.V. & Co.KGCustomer Service Professional (CSP)TELECOMMUNICATIONSNovember 2023 - April 2024 (6 months)Wiesbaden, GermanyTelephone customer support with a focus on consulting, sales, and upselling of products and services. Responsible for careful data management, processing and resolving customer complaints (complaint management), and reliable payment processing. Additionally responsible for scheduling and coordinating appointments as well as for the professional execution of telephone customer surveys and market research.
- Baridi Parfums,Web DesignerE-COMMERCEJanuary 2023 - September 2023 (8 months)Darmstadt, GermanyDesign and customization of an online shop. Updates and maintenance, including security updates and backups. Analysis of customer data and key figures to evaluate shop performance and derive optimization possibilities. Integration and processing of payment and shipping options. Customer service and support. Optimization of user experience. Development of solutions for sales increase.
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Education
- Coaching in Online Marketing2021Coaching im Online Marketing
- Intensive course in consulting and salesGant Academy2022Intensiv-Kurs im Beratung und Verkauf