Freelancer profile translated to English.

Description

Versatile professional with a strong background in customer service, tour guiding, and environmental conservation. Possessing excellent communication skills in French, English, and Arabic, and practical experience in Italian and Maltese, I combine leadership, a sense of service, and intercultural adaptability.

Tour guide and international volunteer: Experience in Malta, Italy, and Hungary, accompanying groups in quad bikes, Tuk Tuks, kayaks, and snorkeling, raising awareness of biodiversity and marine conservation, leading educational workshops, managing digital content, and communicating with an international audience.

Customer service and technical support: Managing incoming calls for international companies (Amazon, Orange, Engie, TikTok, Bouygues Telecom, Booking.com), resolving technical issues, tracking KPIs, and accurately documenting customer requests. Training in fiber optics and expertise in technical support.

Key skills: Leadership and teamwork, time management, intercultural sensitivity, data security and integrity, content moderation, driving manual and automatic vehicles.

With a background in mechanical engineering and technical certifications in fiber optics, I am motivated by opportunities combining service, intercultural communication, and sustainable development.

Languages

English
Native or bilingual
French
Native or bilingual
Italian
Basic
Maltese
Basic
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

YIPPEE Tours,
tour guide
June 2024 - January 2025 (7 months)
Malta
• Quad leader: accompanies customers on rides on the back roads to discover the natural beauty of the island and give them information (biodiversity, biology, agriculture...) at each stop.
• Tour guide in Tuk Tuk: takes tourists on a trip around the island and cities and gives them information (history, economy, habits...) at each stop.
Travel & tourism guided tour
Projet M.A.R.E,
Volunteer.
June 2023 - January 2024 (7 months)
Naples, NA, Italy
• Multilingual tour guide (hiking, kayaking and snorkeling).
• Monitoring of the MPA and sea turtles.
• Data analysis and report writing.
• Environmental education on marine conservation.
• Lecturer, school teacher, researcher and workshop facilitator.
• Management of a wordpress blog and social networks.
Teleperformance,
customer services and content moderator.
October 2018 - February 2020 (1 year and 4 months)
Tunisia
• Manage incoming calls in French and provide step-by-step instructions for a solution.
• Explain highly technical details to customers using simple and understandable terms.
• Provide technical support to French customers within the allotted time and ensure KPIs are met.
• Document and track customer requests using a ticketing system to ensure timely resolution.
• Maintain the security and integrity of the company's database.
• Content moderator. Tiktok