Mohamed Sow

With a background in computer engineering, I have spent over 26 years in the world of contact centers, telecommunications, and omnichannel customer relations.

Specializing in Genesys technologies, I have supported major international groups, particularly in the banking, telecom, and services sectors, on projects involving architecture, migration, production, and optimization of critical customer relations platforms.

Throughout my career, I have developed recognized expertise in Genesys Engage and Genesys Cloud environments, omnichannel contact center management, voice infrastructures, strategic project management, and high-availability platform support.

I have had the opportunity to work with major players such as Société Générale, Orange Bank, AXA Banque, EDF, Air France, and Banque de France, with a strong focus on operational excellence, innovation, and customer experience.