Freelancer profile translated to English.

Description

Experienced administrative assistant, I support companies, freelancers and entrepreneurs in the daily management of their administrative tasks to save them time and peace of mind.

With over 10 years of experience, including 8.5 years at CPAM in managing complex files and user/client relations, I master administrative procedures, file tracking and professional correspondence writing.

I work in French, English, Arabic and Greek, which allows me to manage exchanges and documents for international audiences and partners.

I provide remote support for:

Administrative management and file tracking

Writing and formatting administrative correspondence and documents

Proofreading / correction and administrative organization

Rigorous, reliable and responsive, I quickly adapt to your tools to offer you efficient, confidential and quality support.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Greek
Fluent

Workplace preferences

Remote only

Primarily works remotely

AP SOLUTIONS
Assistance Officer
BANKING AND INSURANCE
May 2024 - Today (2 years and 1 month)
Saint-Ouen, France
Assistance Officer at AP Solutions, I am involved in the management and processing of client files with rigor and organization.

My duties include writing and formatting administrative and professional documents, tracking requests, managing written exchanges with clients and partners, as well as checking and reformulating content to ensure its clarity and compliance.

Accustomed to working with precision and confidentiality, I am recognized for my seriousness, my responsiveness and my ability to meet short deadlines. This experience has allowed me to develop a strong work methodology and a keen sense of service.
Customer relations Conflict management File processing Administrative file writing Administrative organization
Caisse Nationale d'Assurance Maladie
CPAM Advisor
PUBLIC SECTOR
October 2015 - April 2024 (8 years and 6 months)
Bobigny, France
Advisor at the National Health Insurance Fund (Caisse Nationale d’Assurance Maladie), I assisted policyholders in managing their administrative files and understanding their rights.

My duties included processing and analyzing complex files, writing clear and structured responses, administrative follow-up, and written and oral communication with users.

I worked in a demanding environment requiring rigor, confidentiality, strict adherence to procedures and deadlines. This experience has allowed me to develop strong analytical skills, an excellent sense of service, and great precision in document management.