Mohamed R.

Restructuring operations, increasing efficiency and profitability. Managing full P&L ownership, across sales, marketing, and HR. Enhancing the customer experience, creating a culture of personalized service. Improving online reputation, increasing Google review score from 3.7 to 4.4. Reducing staff turnover through internal mobility and team recognition. Driving business strategy, increasing direct bookings and visibility. Monitoring KPIs and team performance (Opera PMS & Medialog). Leading performance reviews and internal promotions. Ensuring compliance with brand, quality, and hygiene standards. Launching local partnerships, strengthening visibility and customer engagement. Optimizing inventory and supplies, reducing operational waste by 15%.

Managing hotels with comprehensive operational and financial oversight. Restructuring and transition. Managing cross-functional teams. Exceeding EBITDA targets (+60%) and improving overall profitability. Standardizing SOPs across all departments. Recruiting and developing customer-focused teams. Improving customer satisfaction, increasing review scores by 20%. Controlling labor costs and optimizing resource planning. Monitoring expenses, improving profitability, and increasing GOP. Aligning operations with business plans and Indian government objectives. Coaching team leaders, increasing engagement and performance. Ensuring compliance with hygiene, safety, and brand standards. Standardizing operations and service delivery using PMS.