Freelancer profile translated to English.
Back to original languageAbout Mohamed
With over 15 years of experience in VoIP infrastructure administration (VICIdial, GoAutoDial, Asterisk) and several parallel Python/FastAPI automation projects, I am seeking a position where this dual expertise – telecom engineering and applied software development – can be leveraged.
My background combines technical management of production platforms with the design of data tools (campaign scoring, supervision dashboards, API integrations), allowing me to approach operational issues from both the infrastructure and data perspectives.
With this background and associated technical projects, I would be pleased to meet with you to explain in more detail how these skills could meet your needs.
Arabic
Native or bilingual
French
Fluent
English
Fluent
Remote only
Primarily works remotely
Experience
- RADEL CALL / ADREL CALL,Technical Manager & Platform ManagerNovember 2022 - February 2024 (1 year and 3 months)Agadir 80000, Morocco• ▪ Managed the complete VoIP infrastructure (GoAutoDial/VICIdial/Asterisk) for 120 agent positions / Outbound & Inbound.• ▪ Diagnosed and resolved SIP/RTP incidents (403 errors) on Adrel operator trunks; continuous outbound campaign monitoring.• ▪ Designed and deployed real-time supervision dashboards (HTML/JS, SOC style) for call tracking and carrier consumption.
- DIGITAL-PRO CALL,IT Technical ManagerJuly 2021 - October 2022 (1 year and 3 months)Kenitra, Morocco• ▪ Deployed and maintained the VoIP infrastructure (GoAutoDial/Asterisk) for the call center.• ▪ Managed MySQL databases and supervised the IT equipment.• ▪ Produced operational monitoring and reporting dashboards for management.
- BESTEAM Call Center,IT Technical ManagerApril 2021 - August 2021 (4 months)Agadir 80000, Morocco• ▪ Managed and maintained the call center's LAN/VoIP infrastructure; Linux system administration.• ▪ Supervised equipment purchases and operational dashboards.
Recommendations
Be the first to recommend Mohamed
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bachelor of Arts in English LiteratureIbn Zohr University2007Licence Littérature Anglaise
- Specialized Technician Diploma – Programmer AnalystILEIC Institute2007Diplôme technicien spécialisé – Analyste Programmeur