Freelancer profile translated to English.
Back to original languageAbout Mohamed Munaz
I am the founder of an agency specializing in the design and deployment of AI agents for the hospitality and concierge sectors. I assist establishments in intelligently automating their customer service to offer a seamless, responsive, and 24/7 available experience.
My solutions cover customer request management, reservations, appointment scheduling, and omnichannel communication (email, chat, Instagram). The AI agents I implement help reduce the operational burden on teams, improve customer satisfaction, and increase conversion rates, while maintaining a personalized approach.
I am involved from end to end: needs analysis, AI agent design, integration with existing tools, and continuous optimization. My goal is to transform AI into a true lever for operational performance and customer experience for players in the hospitality sector.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Hawana solutionsManagerJanuary 2026 - Today (5 months)Gennevilliers, FranceAgency specializing in the creation of AI agents for the hospitality and concierge sectors. I automate the management of customer requests, reservations, and appointments via email, Instagram, and chat, to enhance the 24/7 customer experience while reducing operational load.
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