About Mohamed
English
Native or bilingual
French
Native or bilingual
Experience
- CRM DojoFounder and TrainerTECHMay 2024 - Today (2 years and 1 month)Paris, France1) Salesforce & CRM Audit (360 Diagnosis)- Analysis of the sales cycle & pipeline stages- Data Quality (duplicates, fields, rules)- Analysis of existing automations (Flows / Workflows / Process Builder)- Security & access models- Reporting & dashboards- Prioritized recommendations (quick wins / projects)📌 Deliverable: clear report + structured action plan2) Salesforce Administration and Architecture (run & build)- Objects / fields / layouts / record types- Profiles, roles, permissions, permission sets- Validation rules, flows, automation- Lead, account, opportunity, activity management- Configuration of reports & dashboards3) Sales Cloud Structuring & Adoption- Redesign of the sales pipeline- "CRM = steering tool" method (not just storage)- Standardization of stages and mandatory data- KPIs for management / managers / sales reps- Adoption plan and sales routines4) Salesforce Training (B2B / internal teams)- User training (sales reps, managers, customer service)- Administrator training (beginner to advanced level)- Certification-oriented training (Admin)- Structured materials + exercises + validation (MCQ)
- 2PACECRM ConsultantTECHApril 2022 - April 2024 (2 years)Paris, FranceAt 2PACE, I supported clients on high-stakes CRM projects, particularly around Salesforce, with a focus on sales effectiveness, data quality, and user adoption.Key achievements:- Gathering business needs, facilitating workshops, and formalizing processes (Sales)- Salesforce configuration and evolution: objects, fields, pages, validation rules, security models- Implementation / improvement of automations (Flows, approvals, notifications, controls)- Structuring the pipeline and sales stages (process + governance)- Creation and optimization of reporting & dashboards for steering (management / managers / sales reps)- User support and change management (adoption management)- Contribution to delivery quality: documentation, best practices, continuous improvementEnvironment:Salesforce (Admin / Sales Cloud), Manufacturing Cloud, CPQ, automations, reporting, functional scoping, CRM governance.
- KaprosWeb DeveloperJanuary 2015 - June 2017 (2 years and 5 months)Development of dynamic front-end and back-end websites. Deployment and customization of CMS. Graphic design.
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Education
- Certificate of attendance in EnglishEnglish school in2014Certificate of attendance in english
- License in Digital Communication and Web DevelopmentInstitut De Formation Technique Supérieur2013Licence Communication Numérique et Développement Web
Certifications
- Data CloudSalesforce2024
- AI AssociateSalesforce2023