Mohamed Kchaou

PROJECT: Development of the insurance product sales process at Metlife France

- Mastery of the standard data model for the insurance domain.

- Design and deployment of the customer billing process (direct debit, sponsor card) via the Findock module

- Development of processing for customer premium payment rejections (TMW, Sponsor – Carrefour, Oney, Cetelem, etc.) with the Findock module.

- Optimization of policy integration flows with partners on SFI, including the creation of accounts, contacts, leads, opportunities, and a pricing engine based on product and asset matrix.

- Development of a credit simulator for Metlife products.

PROJECT: Production maintenance (AMS team)

- Act as the point of contact between ENI France business units and the service teams.

- Analysis of production anomalies across various integration processes: SAS tablet/SEL/OS completeness.

- Ensure monitoring of distributor activation flows (Electricity/Gas) X12/X13/SDEM.

- Optimization and reduction of SF/SAP rejection flows (address data normalization).

- Maintenance of ENI product catalogs on Enione.

- Maintenance of MES/CHF processes, customer due date modification/billing cycle modification/payment method.

- Code review and analysis of PRs and validation.

PROJECT: Development of the Sales Cloud Core process + Salesforce Industries Vlocity (Lead to Quote)

- Micro-estimation and grooming of user stories.

- Participation in the target data model.

- Development of user stories.

- Review of the development team's work.

- Integration of the ESM (Enterprise Sales Management) datapack into development environments.