Mohamed Karim

In Run mode: MCO

• Resolution of production incidents
• Management and monitoring of production alerts under Jira
• Documentation management under JIRA: Addition and modification of Confluence pages and operational documentation
• Monitoring, surveillance, and administration of Centreon alerts
• Implementation of monitoring for new platforms and applications
• Monitoring update
• Management of Centreon logs and reports
• Downtime management
• Maintenance in operational condition of applications
• Management of technical analysis workshops with stakeholders: TMA, Client

In Project & Deployment mode:

• Guarantee of the technical architecture of the implemented solution and drafting: CAT and DAT
• Pre-production setup: all types of deployment (via Gitlab-CI/CD, Ansible, ArgoCD or manual)
• Steering the deployment of applications across all environments
• Drafting of technical documentation: DAT, PRA, DEX, MOI, etc.
• Steering the implementation of application flows defined in the DAT
• Implementation of SSO for projects: monitoring requests, integration tests, management of AD groups and users, implementation of the solution in production

System and Security Engineering:

• Provisioning of Cloud resources; Vsphere and Openstack (OVH): Management
• VM, Volumes, Networks, etc.)
• Installation of system patches (Linux and Windows)
• Security monitoring and updates: installation of security patches
• Monthly exports of users for access security reviews: RDM,
• Gitlab, Centreon, etc.
• Certificate management: Renewal, deployment, and generation of
• new certificates (OpenSSL)

Tool and Database Administration:

• Gitlab and Jenkins Administration
• Centreon 24.04.9 Administration
• AWX Administration
• ARGOCD Administration
• COMMVAULT 11.28.58 Administration
• Database Administration: PostgreSQL, MariaDB, Oracle

In Run mode: Application Support Level 3; Technical Referent (architecture & flows)

• Provide Level 3 application technical support to POAs and TMA for over 8 projects
• Resolution of production incidents
• Proposal of technical solutions or evolutions for applications in production
• Organization of technical analysis workshops with POAs, publishers, and external integrators
• Update of technical deliverables: DAT, DEX, PRA, Exploitation Sheet, etc.
• Deployment of containerized applications
• Modification and customization of Docker images
• Creation of operational scripts for containerized applications: (stop, restart, reboot, etc.)

In Project mode: Technical Referent and Architecture Guarantor:

• Entry point and sole point of contact for the IT department on technical & application topics
• Guarantee of the architecture of the implemented solution: drafting, CAT, DAT
• Support for the project team (CP, RAM, POA) and facilitator for all technical aspects. Participation in various project workshops and meetings from design to MEP
• Steering the deployment of infrastructures: Cloud (IaaS and PaaS) and on-premise
• Steering the deployment of applications across all environments: Drafting of the DIN and DEX and monitoring the implementation of the Azure DevOps pipeline
• Steering technical teams to implement the best solution meeting business needs (integrators, hosts, ITS, Architects)
• Steering the implementation of application flows defined in the DAT
• Implementation of SSO for projects: monitoring requests, integration tests, management of AD groups and users, implementation of the solution in production

Technical Environment:

Mission:

• Technical manager of the Instant Payment Application
• Integration of the Instant Payment application
• Technical manager of the MADRE-ICS Blockchains Ethereum Application)

Services Provided:

• Organization of communication with all project stakeholders (External partners (other banks), development teams, functional and load testing teams, infrastructure, business, SI architecture, production...)
• Facilitation of meetings and monitoring of work with architects
• Validation of the architecture with production teams
• Request for platform creation and monitoring of achievements
• Platform management (qualification)
• Management of application evolutions in qualification: Installation of new application versions
• Management of application changes: Application configuration and system adaptation
• Automation of operational tasks: Creation, modification, and redesign of all installation and operational scripts.
• Technical and functional testing in qualification
• Technical support for project, business, development, and production teams
• Level 3 application support
• Preparation and monitoring of MEPs: creation of MEP roadmap, drafting of MEP documents (installation procedure, Exploitation Dossier, Supervision and backup dossier)
• Implementation of CFT flows for applications (configuration requests, sending scripts, and transfer tests via EST)
• Creation of batch scripts, testing, and N3 support for the batch part

Technical Environment: