Freelancer profile translated to English.
Back to original languageAbout Mohamed
I am an experienced IT support technician, specializing in remote assistance via remote control, chat, or ticketing.
I handle common issues: PCs, printers, email, network, Office 365, Windows server / active directory, Windows 10/11, VPN…
- Level 1 & 2 user support
- Responsiveness, pedagogical approach, and adherence to deadlines
- 100% remote intervention (AnyDesk, TeamViewer, etc.)
Available for one-off or regular assignments at an affordable rate.
French
Fluent
English
Conversational
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- BI SOLUTIONSIT Support TechnicianMarch 2025 - June 2025 (3 months)France• Handling user incidents and requests (email,phone, monitoring tools).• Processing and tracking tickets via GLPI.• Backlog management and SLA adherence.• Remote support (remote control and resolution).• IT equipment management (workstations, printers,peripherals).• Level 1 / Level 2 diagnostics and resolution.• Active Directory management.• Capturing and deploying Windows images via WDS/MDT• O365 administration: account creation, licenseassignment.• O365 services support: Teams, OneDrive, Outlook.SharePoint
- Web Media NetworkIT TechnicianJune 2021 - February 2025 (3 years and 8 months)• Installing, configuring, and upgrading IT software and hardware.• Diagnosing and resolving IT issues.• Managing user incidents and requests.• Performing technical interventions remotely or on-site.• Managing, preparing, and changing IT equipment (PCs, laptops, monitors, peripherals) according to user requests.
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Education
- Advanced Program in Computer EngineeringENSA2023Cycle d'approfondissement Génie Informatique
- Specialized Technician in Computer DevelopmentOFPPT2019Technicien Spécialisé en Développement Informatique