MHFreelancer profile translated to English.
Back to original languageAbout Mohamed Hamza
Hello,
My name is Hamza and I am a freelance based in Morocco with over 8 years of experience in customer service and remote support.
I offer virtual assistant services, email management, data entry, audio transcription, translation and proofreading.
Serious, fast and attentive, I am committed to meeting your needs with professionalism.
Do not hesitate to contact me for any questions or specific requests.
Thank you for your trust!
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Intelciatechnical assistantTELECOMMUNICATIONSAugust 2016 - September 2017 (1 year and 1 month)Casablanca, MoroccoAugust 2016 – April 2017 Intelcia, SFR France Sector (FTTB)° Position held technical assistantMissions and tasks performed: resolution of technical problems for television / internet and telephony (fiber optics) / mail problemMay 2017- September 2017 Intelcia, SFR Belgium Sector (SFR NUMERICABLE)° Position held technical assistantMissions and tasks performed: same mission as SFR France / billing management
- total callMultimedia advisor (technical assistant)TELECOMMUNICATIONSNovember 2017 - February 2018 (3 months)Casablanca, MoroccoNovember 2017- February 2018 Total call (Le shadow), Free Sector° Position held Multimedia advisor (technical assistant)Missions and tasks performed: resolution of IP TV technical problems / Internet and telephony connection (fiber optics) / mail problem
- conektacustomer service representativeTELECOMMUNICATIONSMay 2018 - November 2021 (3 years and 6 months)Casablanca, MoroccoMay 2018- November 2021 B2S (COMDATA palmiers), Total Energie Sector° Position held customer service representativeMissions and tasks performed: taking care of customers during their move / creation and monitoring of electricity and gas contracts during the move / proposal of TOTAL energy offers (Sale) / After-sales service (technical assistance Elec and gas) (direct contact with technicians from the public service ENEDIS AND GRDF) / loyalty and retention of dissatisfied customers / escalate disputes and complaints / explanation of invoices / BACK OFFICE processing carry out requests not yet processed
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Education
- Diplôme Deug Informatiquehigh tech2015
- license professionnelle réseaux et télécomsESIA2016