Freelancer profile translated to English.

Description

Hello,

With a telecommunications and network engineering degree and 8 years of IT experience, I am an experienced PROD/application support engineer. Specialized in the efficient resolution of incidents and MCO, I have acquired solid expertise at industry leaders such as FIS and Natixis. I am able to work in complex environments and lead application optimization projects. My ability to communicate clearly and collaborate closely with technical teams and end users makes me a valuable asset to any project team. If you are looking for a competent professional to strengthen your team, do not hesitate to contact me!

Industry field of expertise

Languages

English
Fluent
French
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

BNP
Production Engineer/ IT OPS
BANKING AND INSURANCE
May 2024 - Today (2 years and 1 month)
Mission

• Administration and management of platforms for several applications in BNP Paribas environments.
• Infrastructure analysis and planning of migrations to IBM Cloud DMZR.
• Preparation and updating of application environments, with creation and management of configurations.
• Automation of deployments with Ansible, Kubernetes, and XLR.
• Handling critical incidents (P1, P2), while respecting SLAs and ITIL standards.
• Support to development teams for the management of migrations and releases to production.
• Management of vulnerabilities and obsolescence, with monitoring of updates.
• Implementation of changes with rollback plan to limit risks.
• Project monitoring: planning, validation of acceptance test reports, and writing of documentation.
• Participation in crisis units for major incidents in production.
• Optimization of infrastructures and proposal of industrialization axes.
• Maintaining applications and environments in operational condition.
• Technological watch to ensure the application of good practices.
• Coordination of Build to Run phases to ensure a smooth transition between teams.
• Performing installations and technical updates of applications.
• Monitoring the performance of environments and adjustments to improve the quality of service.
• Contribution to the documentation and transfer to the asset base of applications and environments

.Technical environment: IBM Cloud , Linux, Gitlab, Kuberntes, Ansible Tower , Dynatrace, CFT, Jira, Confluence,
IBM Cloud Kubernetes Ansible Tower Dynatrace
Natixis Corporate & Investment Banking
Production and release management engineer
BANKING AND INSURANCE
June 2021 - May 2024 (2 years and 11 months)
Paris, France
- Production support (Night batch XVA, PFE, EEPE, Stress Test ..)
- Simulations of tests and double production
- Maintenance of scripts (Shell)
- Monitoring of chains and batches,
- analyze data and logs..
- Participation in release planning (scope, delivery dates ..)
- Build integrations, package deployment and fix merges.
- Monitoring of chains on a daily basis on the UAT & BENCH
- Identify bugs and create JIRAs for the Integration dev team and package testing (100 Jira/release)
- Analysis and identification of bugs Escalation to devet creation of JIRAs.
- Performance and non-regression tests Production launch & post-launch support
- Mentoring new employees
DevOps SQL ControlM ServiceNow Atlassian JIRA Atlassian Confluence
FIDELITY INFORMATION SERVICES
Technical Support Engineer
BANKING AND INSURANCE
March 2016 - June 2021 (5 years and 3 months)
Tunis, Tunisia
Issues diagnostics and troubleshooting
Incident management
definition of the resolution action plans and follow-up until complete resolution. Coordinating the actions of the different contributors (customers, developers, QAs, sales team....) using the CRM TeamSupport and Jira.
Troubleshooting while installation and use of the softwares : Clearvision, FISCD, and SGW.
Reproducing issues in test environments for error identification.
Conducting morning and evening checks.
Modifying configurations in the database or XML config files.
Customer Management: Point of contact as a Technical Account Manager for a set of large institutional financial clients (Deutsche Bank, CMS, BnpParibas, UBS …) conducting incident management on operational/production issues.
Provide solutions to clearing needs for client: manage relationship, issues management (setup,replication, troubleshooting, etc.), products enhancement, market connectivity and upgrades to various Exchanges, etc.
Establishment of efficient OIL/meetings with clients. Management and maintenance of hosted clients (Production & test) installations and environments.
Case Management Management and tracking of customers' open tickets: incidents, bugs, enhancement requests, technical and functional questions... (via TeamSupport, ServiceNow, Jira);
KPI management, with special focus on Response Time, Productivity, Time in Elevation and Last Update,
Case backlog Management,