Description

A proactive and self-taught problem solver with a passion for learning, I know how to apply my knowledge effectively

while constantly questioning myself to keep improving.

Reliable and quick-witted, I always get the job done on time.

Give me a deadline, a Mac, and your trust—I’ll handle the rest.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

(FR, UK, ES) - Ringover
Account Manager Mid-Market
July 2023 - Today (2 years and 11 months)
Montrouge, France
Managing a client portfolio – €125K MRR Responsible for onboarding and monitoring low and mid-market accounts Customer retention and contract termination management Upselling & cross-selling : ~ 4% per month Customer Support Resolving product & integration issues Providing client training & technical check-ups
Implementation of training sessions Onboarding, check-ups, and retention monitoring of accounts Monthly follow-up & technical check-up
StaffMe
Customer Success Specialist
February 2022 - May 2023 (1 year and 3 months)
Responsible for ticketing/Live Chat via Zendesk Overhaul of the customer FAQ (editorial charter, SEO) Verification of user profile compliance with URSSAF Internal processing of customer feedback (technical & development teams, product, sales, and operations) StaffMe events: BPI Big Tour, Delta Festival & others Supervision of Customer Experience and CSM teams on duty on Saturdays
Mon compte
Chargé de projet
July 2025 - Today (11 months)
Gestion de projets créatifs diverses - Gestion d'une communauté, stream sur la plateforme Twitch - Création de contenu