Mohamed Cherigui

Facilitated training for Lidl's all-around employees during the summer. The session focused on developing key skills in mass retail: organization and shelf management, adherence to health and safety regulations, customer interaction, teamwork, and operational efficiency. The pedagogical approach combined theoretical input, practical exercises with real-life scenarios, and experience sharing to enhance participants' autonomy and versatility in their roles.

Supervise and lead a team of self-service employees. Train new arrivals in the department. Manage and lead a diverse product department. Decide on promotional actions to implement. Ensure the quality of service provided to customers and participate in sales. Manage orders and inventory.

Elis

Commercial follow-up, customer loyalty, and development of a B2B client portfolio comprising private companies, public markets, and cleaning companies. Management, leadership, and support of a team of 5 people: 4 Service Agents and 1 Customer Service Assistant. Monitoring and management of performance indicators: customer satisfaction, payment tracking, subscription renewal, revenue... Management of customer complaints and disputes: needs, dissatisfaction, non-payments, disputes, cancellations. Recruitment of new Service Agents.