Freelancer profile translated to English.
Back to original languageAbout Mohamed Chems Eddine
Salesforce Expert – Administration, Development & Frontend Consulting
What I bring to you:
I help you automate your business processes, improve user experience, and optimize your Salesforce CRM with tailor-made technical solutions and end-to-end operational support.
How I can help you:
Salesforce Configuration & Optimization: Setting up Flows, managing user permissions, creating custom reports and dashboards.
Frontend Development & LWC: Designing Lightning Web Components (JavaScript, HTML, CSS) for intuitive and high-performance interfaces.
Support & Training: Technical support (Level 2/3), user training, and clear documentation for successful Salesforce adoption.
Integration & Data Management: Connecting Salesforce with your existing tools and ensuring data quality.
My added value:
Bilingual & International: I work in both French and English, with client experience in Europe and North Africa.
Hybrid Profile: I combine technical expertise (Apex, LWC, integrations) with business acumen to deliver solutions aligned with your business objectives.
Agile & Results-Oriented: I operate in an Agile/Scrum project mode, with transparent communication and measurable deliverables.
English
Native or bilingual
French
Native or bilingual
Portuguese
Fluent
Can work on-site
Paris (up to 50km)
Experience
- AccentureTestingApril 2024 - April 2025 (1 year)Lisbon, PortugalDuring this project in Lisbon, I developed and implemented automated test suites with Copado Robotic Testing. I wrote test scripts from scratch, reviewed and refactored existing scripts to improve their reliability and maintainability. With complete mastery of the tool, I was able to reduce regression test cycles and limit manual interventions. I also trained team members on best practices for writing and maintaining scripts.
- Accenture (Client secteur assurance/finance)Salesforce Administrator & Technical SupportApril 2024 - April 2025 (1 year)Lisbon, Portugal• Salesforce Configuration and Evolution: Management of objects, automated flows, commercial dashboards for sales departments.• User Support & Access Management: First-line support for 200+ users, management of profiles and permission sets.• Release and Deployment Management: Participation in release cycles in an Agile environment with Jira.• Documentation and Training: Writing technical documentation and training materials for end-users.• Cross-functional Collaboration: Close collaboration with Product Owners, Business Analysts, and IT teams (MuleSoft).
- AccentureCRM Functional AnalystAugust 2023 - October 2023 (2 months)Lisbon, Portugal• Business needs analysis and translation into technical requirements for CRM projects.• Participation in workshops for designing digitized business processes.
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Education
- MSc 2 Biochemistry StudentUniversidade de Trás-os-Montes e Alto Douro2022Etudiant en biochimie Master2
- Organic Chemistry StudentUniversité Mohamed Boudiaf2019Etudiant en chimie organique