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Mohamed Chems Eddine ReffasMC

Mohamed Chems Eddine Reffas

Certified Salesforce Admin | BA-Oriented Option

€350/day
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mohamed Chems Eddine

Salesforce Expert – Administration, Development & Frontend Consulting

What I bring to you:

I help you automate your business processes, improve user experience, and optimize your Salesforce CRM with tailor-made technical solutions and end-to-end operational support.
How I can help you:

Salesforce Configuration & Optimization: Setting up Flows, managing user permissions, creating custom reports and dashboards.
Frontend Development & LWC: Designing Lightning Web Components (JavaScript, HTML, CSS) for intuitive and high-performing interfaces.
Support & Training: Technical support (L2/L3 level), user training, and clear documentation for successful Salesforce adoption.
Integration & Data Management: Connecting Salesforce with your existing tools and ensuring data quality.
My added value:

Bilingual & International: I work equally well in French and English, with client experience in Europe and North Africa.
Hybrid Profile: I combine technical expertise (Apex, LWC, integrations) with business acumen to deliver solutions aligned with your business objectives.
Agile & Results-Oriented: I work in an Agile/Scrum project mode, with transparent communication and measurable deliverables.
  • English

    Native or bilingual

  • French

    Native or bilingual

  • Portuguese

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Accenture (Client secteur assurance/finance)
    Salesforce Administrator & Technical Support
    April 2024 - April 2025 (1 year)
    Lisbon, Portugal
    • Salesforce Configuration & Evolution: Management of objects, automated flows, commercial dashboards for sales departments.
    • User Support & Access Management: First-line support for 200+ users, management of profiles and permission sets.
    • Release & Deployment Management: Participation in release cycles in an Agile environment with Jira.
    • Documentation & Training: Writing technical documentation and training materials for end-users.
    • Cross-functional Collaboration: Close collaboration with Product Owners, Business Analysts, and IT teams (MuleSoft).
  • Accenture
    CRM Functional Analyst
    August 2023 - October 2023 (2 months)
    Lisbon, Portugal
    • Analysis of business needs and translation into technical requirements for CRM projects.
    • Participation in workshops for designing digitized business processes.
  • Teleperformance
    User Support & Customer Relations
    November 2023 - April 2024 (5 months)
    Lisbon, Portugal
    • Daily management of user incidents via Salesforce Service Cloud.
    • Improvement of support processes and creation of user guides.

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Education

  • Biochemistry Master's student (2nd year)
    Universidade de Trás-os-Montes e Alto Douro
    2022
    Etudiant en biochimie Master2
  • Organic Chemistry student
    Université Mohamed Boudiaf
    2019
    Etudiant en chimie organique

Skill set

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