About Mohamed Chems Eddine
English
Native or bilingual
French
Native or bilingual
Portuguese
Fluent
Experience
- Accenture (Client secteur assurance/finance)Salesforce Administrator & Technical SupportApril 2024 - April 2025 (1 year)Lisbon, Portugal• Salesforce Configuration & Evolution: Management of objects, automated flows, commercial dashboards for sales departments.• User Support & Access Management: First-line support for 200+ users, management of profiles and permission sets.• Release & Deployment Management: Participation in release cycles in an Agile environment with Jira.• Documentation & Training: Writing technical documentation and training materials for end-users.• Cross-functional Collaboration: Close collaboration with Product Owners, Business Analysts, and IT teams (MuleSoft).
- AccentureCRM Functional AnalystAugust 2023 - October 2023 (2 months)Lisbon, Portugal• Analysis of business needs and translation into technical requirements for CRM projects.• Participation in workshops for designing digitized business processes.
- TeleperformanceUser Support & Customer RelationsNovember 2023 - April 2024 (5 months)Lisbon, Portugal• Daily management of user incidents via Salesforce Service Cloud.• Improvement of support processes and creation of user guides.
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Education
- Biochemistry Master's student (2nd year)Universidade de Trás-os-Montes e Alto Douro2022Etudiant en biochimie Master2
- Organic Chemistry studentUniversité Mohamed Boudiaf2019Etudiant en chimie organique