Freelancer profile translated to English.

Description

Hello, my name is Mohamed, I am a certified PSM I Scrum Master with over 7 years of experience in agility, and over 8 years in web development previously.

I have supported several teams, both in France and internationally, in various sectors: logistics, banking, tourism, health, and telecoms.

My role is not limited to facilitating ceremonies: I work extensively on continuous improvement, supporting POs, managing dependencies, and empowering teams.

I am also very attentive to team culture, transparency, and creating a trusting environment conducive to collective performance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km), Genève (up to 10km)

CARREFOUR SUPPLY CHAIN
Senior Scrum Master
LOGISTICS AND SUPPLY CHAIN
September 2023 - Today (2 years and 9 months)
Lyon, France
Facilitated all core Scrum ceremonies (Daily Standups, Sprint Planning, Reviews, Retrospectives) and promoted Agile best practices across the team.
Supported agile maturity through DoR/DoD refinement, "3 amigos" sessions, continuous improvement plans, and actionable retrospective outcomes.
Partnered with Product Owner for effective backlog management, value driven prioritization, and pre-refinement sessions using Story Mapping and BDD.
Championed a data-driven approach by implementing dashboards and KPIs to track sprint progress and team velocity using Jira, BigPicture, and EasyBI.
Worked closely with developers to foster a high-performing, self-organizing team culture built on trust, accountability, and collaboration.
Managed and mitigated sprint risks, impediments, and cross-team dependencies to ensure steady delivery flow and sprint commitment alignment.
Drove alignment between business OKRs and product goals by collaborating with project managers and stakeholders across departments.
Ensured psychological safety and facilitated open communication within the team to encourage continuous feedback and innovation.
Actively contributed to the agile transformation initiatives by aligning with Agile Coaches and promoting a product-centric mindset.
Mentored junior team members on agile principles, Scrum roles, and cross functional collaboration practices.
Encouraged automation and DevOps practices for improved delivery cadence and product quality.
Professional Scrum Master Agile methodology Agile coach Product management Atlassian JIRA
Crédit Agricole Technologies et Services
Scrum Master
BANKING AND INSURANCE
March 2022 - September 2023 (1 year and 6 months)
Limonest, France
Supported two agile squads (20+ people) in a scaled agile environment (Spotify model: Tribe, Chapter, Squad) including POs, BAs, developers, architects.
Led all Scrum ceremonies and coached the team on Agile values and Scrum practices, fostering ownership and cross-functional collaboration.
Worked with Product Owner to prepare backlog refinements, perform pre estimations, and split user stories using Story Mapping and Gherkin syntax.
Advocated for BDD (Behavior Driven Development) practices to improve specification clarity and shared understanding across business and tech.
Identified and removed blockers, promoted sprint goal alignment, and managed sprint scope changes through structured risk assessment.
Acted as an agile ambassador by ensuring adherence to the agile framework defined by internal coaches and stakeholders.
Encouraged team autonomy, helped resolve conflicts, and maintained a safe space for transparent communication and continuous feedback.
Promoted a quality-first mindset by supporting automation of integration tests and improvement of delivery pipelines.
Reported program-level status to upper management and participated in cross-team coordination initiatives.
Tourwriter
Scrum Master
TRAVEL AND TOURISM
September 2018 - February 2022 (3 years and 5 months)
Whitianga, WK, New Zealand
Team coaching:
- Guiding the team and organisation on how to use Agile/Scrum practices and values to delight customers
- Foster the team self-organisation
- Support cross functional team collaboration (product, design, QA and devs) to work as a team to deliver valuable outcomes to our customers.
Workflow Planning and Reporting:
- Facilitates the team's progress towards goals.
- Help focus the team on daily and sprint goals.
- Supporting the team in developing initial estimates (using Story Points) and
tracking these through a burndown chart
- Help manage risks and dependencies.
Stakeholder management:

- Working with the Product Owner to keep the backlog in shape and
communicate with the dev team
- Assisting with internal and external communication, improving transparency,
and radiating information
- Protecting the team from non-value-add interference, interruption and
especially distractions.
Driving team culture:
- Removing impediments and guiding the team to ensure agreed outcomes are reached
- Develop a team culture and safe environment where problems can be
raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
- Help the team and leaders apply modern agile and product principles and
practices in their daily work from ideation to delivery, and be an advocate for the mindsets that underpin these.
Scrum OKR Web development Agile methodology Jira & Confluence