Freelancer profile translated to English.

Description

Account Operations Manager in an IT environment, I have been working for several years in the management of critical services and infrastructures, with a strong culture of service quality, rigor, and responsibility. My daily work involves coordinating technical teams, ensuring the continuity of systems, and supporting companies in their digital challenges. Today, I want to go further by passing on this field experience to students, by sharing a concrete vision of the profession and the operational realities of the sector.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km)

Cheops Technology
Account Operations Manager
DIGITAL AND IT
June 2024 - Today (2 years)
Lyon, France
As Account Operations Manager at Cheops Technology, I ensure the operational governance and service quality of my clients' managed environments. I am the primary operational contact and ensure consistency between their needs, contractual commitments, and the actions of the technical teams.
Responsable Opérationnel de Compte Gestion du build Leadership ITIL Relation clients
InETUM
Service Manager
DIGITAL AND IT
September 2021 - September 2023 (2 years)
Lyon, France
Service Manager in a managed services environment, I lead service contracts operated by shared centers. I ensure governance (operational and steering committees), SLA compliance, and continuous improvement. I support the client on their RUN and BUILD needs, supervise technical teams, and guarantee service quality and customer satisfaction.
Relation clients Gestion de projet Résolution de problèmes Résolution d'incident Gestion du changement
Capgemini
Project Management Officer
DIGITAL AND IT
February 2020 - August 2021 (1 year and 6 months)
Lyon, France
I ensured the transverse management of the project portfolio for key accounts, guaranteeing methodological compliance, adherence to deadlines, budgets, and contractual commitments.
Relation clients IT Project Management