Freelancer profile translated to English.

Description

Experienced call center advisor with over 10 years in customer relations, I help companies optimize their operational performance, improve customer satisfaction, and increase their commercial results.

In parallel, as a chess coach, I develop strategic and analytical approaches that strengthen decision-making and stress management - skills directly applicable to the professional world.

I also offer video editing services to enhance your image, structure your message, and maximize your digital impact.

My goal: to provide you with concrete, measurable, and results-oriented solutions.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Teleperformance
Call Center Advisor
TELECOMMUNICATIONS
June 2014 - May 2016 (1 year and 11 months)
Casablanca, Morocco
Mobile technical assistance with the operator SFR in front office at the company named Phone Groupe
Customer Satisfaction Telecommunications
Sitel
Call Center Advisor
TELECOMMUNICATIONS
October 2016 - January 2018 (1 year and 3 months)
Casablanca, Morocco
Mobile technical assistance with the operator Orange France at the Casanearshore site with workshop animation.
Telesales
Xceed
Call Center Advisor
TELECOMMUNICATIONS
January 2018 - November 2018 (10 months)
Casablanca, Morocco
Bilingual call center advisor in customer service for the Canadian operator Videotron, handling incoming calls and commercial rebound.
Telecommunications Customer Satisfaction Sales