Freelancer profile translated to English.

Description

Hospitality professional with over 7 years of experience within the Accor group, I have developed solid expertise in reception and customer relations. My career, particularly in establishments like Ibis and Mercure, has allowed me to work in demanding and multicultural environments.

Recognized for my welcoming nature, I make it a point of honor to offer a warm, smooth, and personalized customer experience. Organized, responsive, and comfortable handling unforeseen situations, I maintain my professionalism in all circumstances.

With a good commercial sense, I actively contribute to optimizing turnover through upselling and loyalty techniques.

Languages

French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Portuguese
Conversational
Arabic
Basic

Workplace preferences

Remote only

Primarily works remotely

mercure massy
Assistant Hotel Manager
HOSPITALITY
January 2022 - Today (4 years and 5 months)
Massy, France
In direct support of the Hotel Manager, I participate in the operational management of the department and the supervision of the teams.

Responsibilities:

Coordination and supervision of reception and housekeeping teams

Management of schedules and work organization

Training and support of employees

Monitoring of performance indicators (quality, customer satisfaction, productivity)

Management of complex situations and operational decision-making

Participation in the continuous improvement of internal procedures.
Fols Resalys Event Organization Group Management Hotel Management
Ibis
Receptionist
HOSPITALITY
November 2015 - January 2022 (6 years and 2 months)
Chevilly-Larue, France
Receptionist with several years of experience in the hotel sector, specializing in customer reception and front desk management within demanding establishments. My experience in various hotels has allowed me to develop a great capacity for adaptation, organization, and problem-solving.

I am proficient in front office operations: check-in / check-out, reservation management, in-person and telephone reception, as well as coordination with various departments to ensure a smooth and high-quality customer experience.

Dynamic, professional, and results-oriented, I place great importance on customer satisfaction and loyalty. I also have experience in sales techniques and upselling, actively contributing to revenue increase.

Languages: Spanish, French, and English.
Spanish French Translation In-person and Telephone Reception Fols Accor Strategic Planning