Description

Automation Engineer specialized in n8n, API integrations, and business process automation. I build reliable workflows that eliminate manual work: lead capture, notifications, data syncing, reporting, and monitoring/alerts. I deliver clean, maintainable automations with documentation and a clear handover, so your team can run and modify the workflow confidently.

Languages

Arabic
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Infinity Tecs
Automation & Data Engineer
February 2025 - Today (1 year and 4 months)
Designed and implemented automated data pipelines and monitoring systems for industrial operations.

Built real-time data ingestion workflows by integrating Linux-based edge devices with backend databases, enabling live monitoring and alerting. Developed ETL processes using SQL and Python to clean, transform, and structure machine data for analytics and decision-making.

Created automated dashboards and alerts to track operational performance and predictive maintenance signals, reducing response time and manual reporting. This role strengthened my ability to build reliable, production-grade automation systems that connect hardware, APIs, and databases.
Python Business Process Automation External API integration n8n SQL
Teleperformance
Customer Support Operations Specialist
TELECOMMUNICATIONS
October 2024 - February 2025 (4 months)
Handled high-volume customer support workflows for a global platform, resolving 20–30 inquiries daily via live chat while meeting strict quality and SLA requirements.

This role provided deep insight into real-world customer support processes, escalation handling, and response prioritization experience I later applied when building AI-powered customer support and ticket automation systems.
Communication Problem Solving