Freelancer profile translated to English.

Description

IT & API Support Officer, I leverage my experience at Silae to assist publishers, integrators, and accounting firms in understanding and implementing APIs, as well as in managing employee rights and client access.

I also address issues related to the payroll cycle, application support, and incident analysis.

My goal: to provide you with clear, reliable, and solution-oriented support to secure your tools and processes.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Silae
IT Support Officer
March 2021 - October 2024 (3 years and 7 months)
Aix-en-Provence, France
Support Officer - Respond to our partners in our ticketing tool regarding IT/API topics.
Postman API REST API SILAE Training Employee Training Administration
Cegid
Helpdesk Technician
September 2020 - September 2020
Aix-en-Provence, France
User Support: Replacing workstations (Migrating desktop PCs to laptops with docking stations) to facilitate remote work. Workstation Audits: planning and handling after-sales service.
InfraCom
Video Surveillance Maintenance Technician
October 2019 - September 2020 (11 months)
Vitrolles, France
Worked in the Maintenance Department as a Maintenance Technician in the PACA region. Responsibilities: maintenance of video protection, computer network, radio, wired, and fiber optic transmission. Carrying out measurements, analyzing results to identify faults, and repairing with validation of proper functioning. Corrective and preventive maintenance of video protection systems.