Mohamed Abouzeid

Implementation of the architecture for contact center, VoIP, and WOT solutions in Cloud or on-premise. Deployment of Contact Center (Nice Incontact, Asterisk), WOT (NICE WFM, QM), and Compliance solutions by integrating CRMs and telephony systems (Alcatel, Avaya, Cisco, Teams, etc.). Validation of technical and commercial proposals during the pre-sales phase. Coordination with various network, security, monitoring, and storage teams for the integration of Contact Center and WOT solutions. Short-term project management. Delivery of customer training on Contact Center and WOT solutions. Level 3 support for Contact Center and WOT solutions. Drafting of procedures, technical documentation, detailed design documents, and test plan strategy.

-Support of the E-Learning System. -Database Data Analysis of the E-Learning System. -Perform administrative duties on existing Moodle environment including -Assist with migration and testing of database VMs -Participate with the project team to accomplish integration work, requirements, testing