About Modestine
French
Native or bilingual
English
Fluent
Experience
- Agence d’Agents IAFounderHOSPITALITYJanuary 2026 - Today (5 months)I help hotels provide fast, 24/7 customer service with simple and effective AI agents.I implement AI customer service agents that respond to customer requests, manage frequently asked questions, and relieve your teams on a daily basis.Result: less wasted time, lower operational costs, and more satisfied customers.You gain productivity while offering a smooth and professional experience to your clients.
- ViaSay (ex Mindsay)Customer Support SpecialistJune 2024 - Today (2 years)RemoteResolve technical issues for a global SaaS platform, ensuring top-tier customer satisfaction.Collaborate with engineering teams to provide user feedback that drives product improvements. Develop internal documentation and support workflows to boost team efficiency.
- HuaweiHuawei – Software Architect for VAS and OCSAugust 2022 - August 2024 (2 years)BeninDesigned and delivered scalable, secure software architectures for telecom clients. Led cross-functional teams to align tech solutions with business goals under high-pressure scenarios. Improved system reliability and responsiveness by implementing optimized infrastructure solutions.
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