Freelancer profile translated to English.

Description

I help hotels provide fast, 24/7 customer service with simple and effective AI agents.

I implement AI customer service agents that respond to customer requests, manage frequently asked questions, and relieve your teams on a daily basis.

Result: less wasted time, lower operational costs, and more satisfied customers. You gain productivity while offering a smooth and professional experience to your clients.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Agence d’Agents IA
Founder
HOSPITALITY
January 2026 - Today (5 months)
I help hotels provide fast, 24/7 customer service with simple and effective AI agents.

I implement AI customer service agents that respond to customer requests, manage frequently asked questions, and relieve your teams on a daily basis.
Result: less wasted time, lower operational costs, and more satisfied customers.

You gain productivity while offering a smooth and professional experience to your clients.
AI Agent Creation AI Agent AI Automation
ViaSay (ex Mindsay)
Customer Support Specialist
June 2024 - Today (2 years)
Remote
Resolve technical issues for a global SaaS platform, ensuring top-tier customer satisfaction.
Collaborate with engineering teams to provide user feedback that drives product improvements. Develop internal documentation and support workflows to boost team efficiency.
IT Project Management AI Agent AI Chatbot
Huawei
Huawei – Software Architect for VAS and OCS
August 2022 - August 2024 (2 years)
Benin
Designed and delivered scalable, secure software architectures for telecom clients. Led cross-functional teams to align tech solutions with business goals under high-pressure scenarios. Improved system reliability and responsiveness by implementing optimized infrastructure solutions.
System Integration Telecommunications IT Project Management