About Moad
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Experience
- ARRTBusiness Developer Commercial CRM After-Sales Service DevelopmentRESTAURANTS AND FOOD SERVICEMay 2025 - December 2025 (7 months)Paris, FranceTask organization and follow-up (Trello).Creation of content and simple campaigns (Canva, Mailchimp).Social media monitoring and planning (Meta Business Suite).Sales reporting and dashboards (Google Sheets).Customer experience monitoring and review management.
- Leavy.co,Junior Business DeveloperJuly 2023 - July 2024 (1 year)FranceSocial mediaMarket analysis and opportunity identification. Development of prospecting strategies, use of CRM (HubSpot). Video commercial development,prospecting, closing commercial deals, B2B, B2C, SAP, marketingSales reporting and performance monitoring. Optimization of sales processes and customer loyalty.communication
- Heracles Conseil,Customer Success ManagerApril 2021 - April 2022 (1 year)FranceCustomer monitoring (onboarding, after-sales service), service quality monitoring.product launchUse of CRM (Salesforce), reporting and documentation. Coordination with the marketing department for customer journey alignment. graphic design social
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Education
- Master in Commercial Development - IMCBusiness School2026Master Developpement commercial-IMC