Saténik Mkhitaryan, BA/PO/PM Chatbots, AI, RAG

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Description

Computer linguist with 9 years of experience, specializing in chatbots and conversational AI, I am looking for assignments in this field.

Today, I mainly work with LLMs and RAG approaches to create conversational assistants that meet business needs.

- Understanding needs and designing adapted conversational solutions (chatbots, business assistants, copilots)

- Structuring intents, entities, and conversation flows

- Implementing solutions based on LLMs (GPT type) and RAG architectures

- Data analysis and preparation (client corpus, FAQs, documentation…)

- Testing, evaluation, and continuous improvement (response quality, relevance, robustness)

- Performance optimization (prompting, adjustments, monitoring)

I also have expertise in NLP:

- Corpus analysis and linguistic exploration

- Information and entity extraction

- Data annotation and structuring

- Knowledge modeling (ontologies, business structuring)

- Support and consulting on NLP / conversational AI topics

Work environment:

Python, Git

Agile methodologies (Scrum)

Work in French and English

Languages

French
Native or bilingual
English
Fluent
Russian
Conversational
Hindi
Conversational
Armenian
Native or bilingual

Workplace preferences

Can work on-site

Paris 10e Arrondissement (up to 50km)

ENGIE
Business Analyst / Product Owner Chatbot
ENERGY AND UTILITIES
July 2024 - Today (2 years and 1 month)
Paris, France
Analysis of user conversations and optimization of flows
Identification of friction points, scoping, creation of new use cases and integration of generative AI (RAG), prompting. Chatbot solutions used: Dialogflow and Dydu
RAG Generative AI Chatbot Dialogflow dydu
Malakoff Humanis
Chatbot Consultant
BANKING AND INSURANCE
April 2021 - September 2022 (1 year and 5 months)
Paris, France
Participation in internal chatbot projects - creation of intents and workflows on DialogFlow, content maintenance on Datastore (GCP), chatbot training and testing, identification of needs and implementation of new backend features, evaluation of a chatbot platform within the scope of a POC
Konverso
Computer Linguist (NLP)
SOFTWARE PUBLISHING
May 2017 - March 2020 (2 years and 10 months)
Boulogne-Billancourt, France
Research and development in NLP for chatbots, creation of NLP tools "from scratch", use of existing libraries
Participation in client projects - identification of needs and implementation of chatbots (preprocessing and analysis of client data, creation of complex intents and workflows, training of chatbot components on client data)
Supervision of interns
Chatbot benchmarking
Work environment - Python, Git, Jira (Scrum)
NLP Chatbot conversational search Git Atlassian JIRA

Check out Saténik's experience

M

Mélanie

AMAP - Direction Data

Reviewed on 12/23/2022

B

Bastien

Crocoday

Reviewed on 12/7/2021

Show all 3 reviews

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

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Master in Multilingual Engineering
Inalco
2014
Traitement automatique du langage naturel

Data Engineer