Freelancer profile translated to English.
Back to original languageAbout Mithulan
Hello,
Lead IT Operations with 8+ years of experience in operational management and IT transformation
Specializing in:
- Leading IT teams (9 employees) and optimizing operations (SLAs, incidents, support)
- Deploying security & automation solutions (EDR, Bitwarden, FleetDM, AI agents)
- Integrating AI & LLMs to automate critical workflows (tickets, documentation)
- Infrastructure & systems administration (Windows Server, Active Directory, Microsoft 365, Google Workspace, Linux)
Recently: Lead IT at PrestaShop (Dec 2025 - Mar 2026) — operational management of IT support and management of structuring projects.
Approach: Structuring IT operations, supporting teams, and driving continuous improvement initiatives with a strong interest in applied AI.
Looking forward to collaborating with you.
Mithulan
English
Fluent
Tamil
Native or bilingual
Can work on-site
Deuil-la-Barre (up to 30km)
Experience
- PrestaShopLead ITE-COMMERCEDecember 2025 - April 2026 (4 months)Paris, FranceAs part of my role as Lead IT, I was responsible for both the operational management of IT Support (Run) and the management of several structuring projects for the information system.
- IT Operations Management (support, incidents, SLAs).
- POC and deployment of security solutions (EDR, Bitwarden).
- IT asset management and renewal.
- Deployment of FleetDM on workstations replacing GLPI. Implementation of automations via AI (Notion agent for tickets and documentation)
- Collaboration with HR for the optimization of the onboarding/offboarding process
- PrestaShopUser Support Technician L1/L2E-COMMERCEAugust 2025 - November 2025 (3 months)Paris, France
- Office support on all 3 OS (Windows, macOS, and Linux)
- User support.
- User account management (Offboarding/Onboarding).
- Technical documentation.
- Workstation preparation.
- MDM (FleetDM) and EDR (Checkpoint) deployment.
- Institut du CerveauLead IT SupportRESEARCHOctober 2022 - July 2024 (1 year and 9 months)Paris, FranceSupervising the user support team, with the objective of ensuring the handling of requests and incidents aiming for excellence and quality support.
- Management of a team composed of technicians, system administrators, and engineers.
- Organization of schedules, leading weekly meetings (COTECH), and representing IT Support in monthly meetings (COPIL, CODSI).
- Monitoring and improving SLA compliance
- Supporting technicians in their skill development.
- Monitoring IT equipment purchases and managing inventory.
- Implementation and updating of technical documentation.
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Education
- Professional Bachelor's Degree in Information Systems, Web Services, and Web and Mobile DevelopmentIUT of Vélizy2019
Certifications
- TOSA CybercitizenCYBERINI2022
- Security PentestingM2i2024