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Mirsini C.MC

Mirsini C.

Operations Manager

€250/day
Athens, GR
3-7 years
AI Automation
Google Sheets
Apps Script
Microsoft Excel
Looker Studio

Average response time: 1 hour

About Mirsini

Operations and AI transformation professional with 7+ years of experience building processes, automation systems and reporting infrastructure from scratch. I specialise in translating complex business needs into structured workflows, KPI frameworks and AI-powered tools that teams can actually use. I have independently designed and deployed Agentic AI solutions in regulated environments, built fully automated reporting systems using Google Apps Script, and led cross-functional operational transformations across digital media, fintech and platform businesses. Currently pursuing an MBA in Digital Marketing and Business Transformation at Rome Business School.
Digital and IT Services
Banking and Financial Services

  • Greek

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Digital Winners
    Operations Manager
    April 2026 - Today (3 months)
    Athens, Greece
    I design and implement operational infrastructure from scratch across Finance, Editorial, SEO, Marketing, and Product. I build AI-powered automation systems, KPI dashboards and cross-departmental workflows, translating complex business needs into structured processes and reporting tools that senior leadership can act on immediately.
    AI Automation Google App Script Looker Studio Reporting Google Sheets
  • Euronet
    Operations & Customer Service, Alternative Payments
    December 2024 - April 2026 (1 year and 4 months)
    Athens, Greece
    I conducted business analysis and process mapping for a pre-launch regulated Alternative Payments product, independently building and deploying enterprise AI agents across Microsoft Copilot Studio, Zendesk, Freshdesk and Intercom. I facilitated cross-functional requirements gathering across Product, Tech, Legal, Finance and Compliance, and built capacity planning and forecasting models to support data-driven operational decisions.
    Microsoft Office Microsoft Copilot Studio Zendesk Microsoft Visio Project Management
  • efood
    Customer Care Team Leader
    January 2023 - November 2024 (1 year and 10 months)
    Athens, Greece
    I led operations and quality transformation across a large-scale delivery platform, driving CSAT from 61% to 79% and FCR from 53% to 78% within three months. I translated operational data into structured improvement initiatives and produced executive-level reporting across Product and Tech stakeholders.
    Google Workspace Reporting Team management customer service Complaints Management
Check out Mirsini's experience

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Education

  • Bachelor's degree
    National & Kapodistrian University of Athens
    2021
    History & Archaelogy
  • Master of Business Administration
    Rome Business School
    Digital Marketing & Business Transformation

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