MAFreelancer profile translated to English.
Back to original languageAbout Mirna
Versatile and passionate about communication, I have solid experience in translation, customer service, and recruitment. I am able to quickly understand client needs, facilitate communication between different parties, and ensure effective project follow-up. Proficient in management tools and modern methodologies, I am committed to providing accurate, reliable work tailored to each client's needs.
English
Native or bilingual
Arabic
Native or bilingual
French
Native or bilingual
Can work on-site
Marvejols (up to 50km)
Experience
- ConcentrixCustomer Service RepresentativeJanuary 2023 - January 2025 (2 years)Alexandria, Egypt• Managing customer requests by phone and email.• Following up on complaints and updating tickets.• Assistance in resolving technical or administrative problems.• Updating records via CRM.
- MajorelContent Moderation SpecialistJanuary 2020 - January 2023 (3 years)Alexandria, Egypt• Verification and analysis of content (text, image, video)• Strict application of platform rules.• Management of reports and daily flagging
- EgypteFrench TeacherEDUCATION AND E-LEARNINGJanuary 2015 - January 2020 (5 years)Alexandrie, Egypt• Preparation and animation of classes.• Student follow-up & individual support.• Creation of educational activities.
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Education
- Bachelor of French LiteratureFaculty of Arts - Alexandria University2016Licence Littérature Française
- High School DiplomaSaint Vincent Miami College2012Diplome D'études Secondaires