About Mirna
English
Native or bilingual
Arabic
Native or bilingual
French
Native or bilingual
Experience
- ConcentrixCustomer Service RepresentativeJanuary 2023 - January 2025 (2 years)Alexandria, Egypt• Managing customer requests by phone and email.• Following up on complaints and updating tickets.• Assistance in resolving technical or administrative problems.• Updating records via CRM.
- MajorelContent Moderation SpecialistJanuary 2020 - January 2023 (3 years)Alexandria, Egypt• Verification and analysis of content (text, image, video)• Strict application of platform rules.• Management of reports and daily flagging
- EgypteFrench TeacherEDUCATION AND E-LEARNINGJanuary 2015 - January 2020 (5 years)Alexandrie, Egypt• Preparation and animation of classes.• Student follow-up & individual support.• Creation of educational activities.
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Education
- Bachelor of French LiteratureFaculty of Arts - Alexandria University2016Licence Littérature Française
- High School DiplomaSaint Vincent Miami College2012Diplome D'études Secondaires