Miriam M.

As a freelance medical writer, I collaborate with pharmaceutical companies, medical communication agencies, and healthcare professionals to create scientific and medical materials that comply with industry standards.

🔹 Presentations (Slide Decks): Structuring data into clear and impactful visuals for internal teams, conferences, and advisory boards.

🔹 Scientific Publications: Writing abstracts, posters, and materials for conferences.

🔹 Medical and Health Content: Developing SEO-optimized articles and educational resources for healthcare professionals and the general public.

🔹 Medical Information Support: Creating Standard Responses for inquiries from healthcare professionals, ensuring clarity and regulatory compliance.

🔹 Promotional and Educational Materials: Creating content for healthcare professionals and other stakeholders.

Leveraging my experience in Medical Affairs, Medical Marketing, and Medical Information, I ensure that scientific communication is strategic and engaging, adhering to industry regulations and standards.

I have developed evidence-based copy for a landing page on a specific pathology targeted at healthcare professionals.

My primary responsibility is to lead, coach and manage International Contact Center Health Care Professionals within a virtual Covid-19 Vaccine Contact Center on behalf of Janssen Pharmaceutical Company. Other responsibilities are: 1. Actively manage HCPs productivity, adherence and provide coaching support. 2. Provide ongoing oversight of medical contact center activities to ensure quality standards are being upheld in a compliant manner. 3. Monitor SLAs, KPIs, staffing, content changes and ensure appropriate reporting of adverse events and product quality reports. Provide ongoing oversight of medical contact center activities including development of metrics and reports. 4. Support agent evaluations, call reviews, coaching and training, handling HR issues and escalation resolution. 5. Build and communicate an effective team schedule, ensuring that adequate staffing is available across all shifts. 6. Coordinate and work closely with functional managers and cross functional matrix teams. 7. Ensure call center staff have the appropriate degree of medical training. 8. Respond to all customer satisfaction issues based on direct feedback from customers; proactively suggest and implement efficiencies in the contact center via continuous improvement process. Work collaboratively with all client site locations. 9. Participate in interviewing and hiring HCPs and support staff. 10. Payroll tasks.