About Mireille
French
Native or bilingual
Experience
- CARREFOURCashier / Reception AssistantRETAIL (LARGE RETAILERS)August 2024 - January 2026 (1 year and 5 months)Riom, FranceReception, visitor guidance, and telephone switchboard management. Mail processing and administrative management (data entry, scanning, archiving). Support for the management team and order entry.
- FOUNDEVER,EDF Telephone AdvisorTELECOMMUNICATIONSSeptember 2023 - April 2024 (7 months)Management of multi-channel flows (telephone, email, messaging) and needs diagnosis. Quick resolution of complaints and customer loyalty (95% resolution on first contact). Use of CRM tools to ensure traceability of exchanges.
- PENELOPE,Receptionist / Versatile SecretaryLUXURY GOODSNovember 2021 - April 2024 (2 years and 5 months)Lyon, FrancePhysical reception of visitors and optimized switchboard management. Coordination of couriers, reception of deliveries, and archiving of documents. Stock management, inventory, and dashboard updates.
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Education
- Insurance & Real Estate Credit Training TOSA Word, ExcelTOEIC Bridge EnglishFormation Assurance & Crédit Immobilier TOSA Word, Excel