MDFreelancer profile translated to English.
Back to original languageAbout Mirabelle
With over six years of experience in claims management and customer relations, I offer my expertise to companies and entrepreneurs seeking professional and efficient assistance. Possessing excellent telephone and written communication skills, I am a true problem-solver, capable of building trusting relationships with clients while ensuring rigorous file follow-up.
My services:
✔ Customer service & administrative support
✔ File management and follow-up
✔ Commercial assistance and customer relations
✔ Management of office tools (Google Workspace)
Versatile, organized, and attentive, I provide tailor-made services adapted to my clients' needs. Available for remote work, I guarantee reliable and responsive support.
📩 Contact me to discuss your needs!
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- MacifClaims Management AdvisorNovember 2018 - Today (7 years and 7 months)Andrezieux-Boutheon, FranceWithin the customer relations center, I respond to policyholders regarding claims declarations or follow-ups. I manage files from opening to compensation, acting as a problem-solver, and build trusting relationships with policyholders.
- Crédit Agricole Loire Haute-LoireWork-Study Commercial Animation Assistant for BusinessesNovember 2017 - August 2018 (9 months)Saint-Etienne, FranceWithin the Business Commercial Animation department, I had several missions: Analyzing previous years' results and diagnosing the Business market. Targeting clients and differentiation operations. Deploying new digital tools.
- Echo Energies SolutionsAdministrative AssistantOctober 2016 - December 2016 (2 months)69100 Villeurbanne, FranceI assist the design office by drafting technical reports and processing mail and invoices.
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Education
- 3rd year of work-study bachelor's degree, Operational Manager of Business ManagementECEMA20183e année de licence en alternance, Responsable opérationnel de gestion d'entreprise
- 2nd year of Bachelor's degree, Administration and Social EconomyUniversité Jean Monnet Saint-Etienne20142e année de Licence, Administration et economie sociale
Skill set
Categories
- Other