About Miquel
Catalan
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Experience
- Mystery ConsultingGeneral CollaboratorRETAIL (SMALL BUSINESS)September 2025 - Today (11 months)Barcelona, SpainI present myself as a mystery shopper specialized in the analysis and evaluation of business models, with experience in strategic observation of commercial processes, customer service, and operational execution in various sectors. My work consists of objectively and meticulously analyzing the real customer experience, identifying strengths, weaknesses, and opportunities for improvement within each organization.Throughout my career, I have developed an analytical capacity focused on contrasting business models, comparing the value proposition, service quality, customer experience consistency, and effectiveness of commercial processes. This approach allows for the evaluation not only of execution at the point of sale or service but also of the alignment between business strategy and the customer's perceived experience.As a mystery shopper, I apply structured observation and comparative analysis methodologies that allow me to detect operational inconsistencies, evaluate service protocols, and measure the real performance of sales teams. Subsequently, I transform these observations into clear and actionable reports that help companies optimize their operations and strengthen their market positioning.My goal is to provide an external, objective, and strategic perspective, capable of revealing aspects that often go unnoticed within the organization, thereby contributing to improving service quality, operational efficiency, and business competitiveness.
- Take a TipCollaboratorAugust 2025 - Today (1 year)Catalonia, Spain• • Supervision of commercial operations and report writing.• • Validation of different business models.
- Interfunerarias, SARegional DirectorJune 2025 - Today (1 year and 2 months)Catalonia, Spain• • Head of the Sales Department• • Head of Development and Expansion• • Head of Human Resources• • Head of Operations• • Increased brand presence through marketing strategies.• • Evaluation of sales staff performance in the region.• • Supervision of compliance with company policies in the region.• • Identification of commercial opportunities in the region.• • Planning, distribution, and monitoring of team tasks.• • Planning, coordination, and administration of projects from start to finish.• • Definition and implementation of business plans and growth strategies.• • Coordination and supervision of personnel and tasks in the area of responsibility.
Recommendations
Be the first to recommend Miquel
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- UNIVERSITAT OBERTA DE CATALUNYA (UOC)2026
- "Intel.ligència Artificial i Dret"UNIVERSITAT OBERTA DE CATALUNYA (UOC)2025"Intel.ligència Artificial i Dret"