Freelancer profile translated to English.

Description

Autonomous, self-taught, rigorous, ambitious, and friendly. I build loyalty, report recurring problems to prevent them from happening again. Obsessed with customer satisfaction, goals, and results.

Languages

Malagasy
Native or bilingual
French
Conversational
English
Basic

Workplace preferences

Remote only

Primarily works remotely

ADM Value
Call Center Agent
November 2024 - April 2025 (5 months)
• - Mondial Relay project: handling complaints (damaged packages, delivery delays, driver or Relay Point behavior..), sending out automatic locker parcel pickup codes and assisting customers with remote locker openings - TotalEnergies project: sending requested documents to clients (invoice, subscription certificate, account statement), processing complaints (electricity consumption disputes, non-receipt of refunds), taking invoice payments, explaining the reason for invoice amounts.
KONECTA (Ancien nom : COMDATA Madagascar)
Call Center Agent
January 2022 - July 2024 (2 years and 6 months)
- Telesales representative for the Bouygues Telecom project (handling incoming telesales chat)
- Call center agent for projects (Interflora, teleshopping, and M6)
- Moderator for the Vestiaire Collective project, Backoffice processing
télétravail
Web Tester
May 2025 - February 2026 (9 months)
• - Tested applications and websites on various tools, then provided feedback (button bugs, advantages, ...)
• - Conducted surveys