Freelancer profile translated to English.

Description

Senior Consultant with over 15 years of experience. Background in Administration/Finance for over 10 years and a Salesforce career change for the past 5 years.

Strong expertise in the Salesforce Field Service solution developed through previous permanent positions within Salesforce integrators, but also good knowledge of core Service Cloud & Sales Cloud solutions. I have worked with major key accounts such as AXA, Schneider Electric, Manpower Group, Bouygues....

I currently hold 12 Salesforce/Service Max certifications & accreditations: Salesforce Administrator, Salesforce Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Field Service, Advanced Field Service, CPQ, Business Analyst, Associate, AI Associate & ServiceMax Asset360

I have good business and IT knowledge, which allows me to discuss and fully understand the needs & issues from both sides. I also have good knowledge of microfinance, industry, insurance, energy... sectors.

Regarding Salesforce, I know how to: lead workshops, gather requirements, implement the solution with advanced configuration tools, perform data migration (Metadata, Masterdata, Transactional data), conduct user acceptance testing, train trainers/users. I also know how to manage and lead IT projects.

Want to know more, do not hesitate to contact me

Languages

French
Native or bilingual
English
Fluent
Malagasy
Native or bilingual
Hindi
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Air Liquide
Salesforce Field Service Product Owner (home healthcare)
HEALTH AND WELLNESS
January 2023 - Today (3 years and 5 months)
Bagneux, France
Define Core Model for Field Service & Work on country specific.
Develop Proof Of Concept & present them to the business
Prioritize new features implementation and make sure to meet the business outcomes/values.
Onboard new countries
Work closely with different stakeholders (incl. Salesforce)
Manage Business Analysts + a team of developers dedicated to Field Service
Agile rituals, perform tests and redact release notes.
Salesforce Advanced Field Service Salesforce Administration Salesforce Service Cloud Field Service Expert
ALSTOM
Salesforce Consultant
TRANSPORTATION
October 2022 - Today (3 years and 8 months)
Saint-Ouen, France
- Change Management for Lightning Transition of the Sales Cloud Platform (Opportunity, Tender, Bid...)
- Communication plan & roll out
- Videos, support documentation, training kits development & train the trainers
- Conduct UAT
- Preparation of events for Key user community & plan for the coming year
- Help on structuring, governance & axis of improvement
Change Management Train the Trainer Salesforce Lightning Communication
Wipro Limited
Senior Salesforce Consultant
CONSULTING AND AUDITS
April 2021 - September 2022 (1 year and 6 months)
Paris, France
🔘 Bouygues Energies & Services (Jan-Sept 2022)
- Salesforce Field Service Implementation for Canadian & European users
- Deployment using SFDX
- Workshops & Admin Users training
- Provide technical & functional documents
- Coach junior consultant during implementation

🔘 Proservia Field Service – Manpower Group (April-Dec 2021)
- Salesforce Field Service Implementation using complexe work order functionalities & Advanced features
- Gather business requirement & enrich user stories
- Train Key Users
Salesforce Advanced Field Service Field Service Expert Salesforce Service Cloud Implementation Configuration

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Master of International Business
Ecole Supérieure de Commerce International (ESCI)
2004
Master's degree, International Business Negotiator
Project Management
ESSEC Business School
2014
Project Management