Description

I am a product manager/owner with a strong commercial background, working with start-ups, scale-ups and B2B/B2C multinationals, to understand their clients and customers, create competitive value propositions and products. A combination of strategic thinking and delivery achievements though leading/aligning cross-functional teams, with a distinct specialization to products.

Specialties: product strategy, design thinking, growth hacking,

Languages

Chinese
Native or bilingual
English
Fluent
Dutch
Basic

Workplace preferences

Can work on-site

Utrecht (up to 50km), Amsterdam (up to 50km)

Skyscanner
Senior Product Manager (remote)
DIGITAL AND IT
October 2021 - August 2022 (11 months)
Utrecht, Netherlands
- Refine the vision, strategy and roadmap for products cross verticals, such as "partner quality rating" and "redirects".
- Support the overall Supply, Search and Booking strategy.
- Work with two product teams/ squads to prioritize the product backlog, sprint planning and epic development.
- Align with stakeholders on their needs and manage their expectations.
- Conduct A/B testing or experiments to test the hypothesis and evaluate the performance of the new features.
Product Design Product Development Product Management Design Thinking
Eurail
Product Manager - Customer Loyalty
E-COMMERCE
September 2019 - September 2021 (2 years and 1 month)
Utrecht, Netherlands
- Develop, implement, monitor and enhance a holistic Eurail customer loyalty strategy, roadmap, features and metrics.
- Develop innovative & practical solutions that reflect three core pillars of Loyalty Program design: compelling value proposition, enhanced Member experiences, emotional loyalty and engagement.
- Look into the opportunities to the collaboration of Eurail Loyalty program with Carriers' loyalty programs.
Design Thinking Product Design Product Development Customer Journey
Eurail Group
Product manager - Customer Value (Partnerships)
TRAVEL AND TOURISM
April 2016 - August 2019 (3 years and 4 months)
Utrecht, Netherlands
- Lead the development of the Eurail's Pass Benefits Portal for end consumers to display the add-value offers from industry partners.
- Lead the partnerships program development.
- Lead the value proposition development.
Design Thinking Product Design Product Development Project Management