MCFreelancer profile translated to English.
Back to original languageAbout Minelle
Entrepreneur at heart with over 10 years of experience in administrative, commercial, and customer relations management, I support artisans, VSEs, SMEs, and liberal professions in optimizing their daily lives.
✔️ Premium customer relations: active listening, personalized support, loyalty building, and rigorous follow-up
✔️ Entrepreneurial vision: co-management of a business, project management, team organization, and business development
✔️ Versatility: email management, calendars, quotes, invoices, follow-ups, orders, travel and event organization, English assistance
✔️ Digital tools mastery: Word, Excel, Zoom, Management software.
My strength? Quickly understanding your challenges, anticipating your needs, and offering effective solutions to save you time and bring you peace of mind.
Available and proactive, I adapt to each client for tailor-made support, remotely or in person.
Entrust me with your management, and focus on what matters most!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- EASYTECHManagement AssistantTECHDecember 2006 - December 2013 (7 years)Bourg de Sainte Marie, MartiniqueAdministrative Management
- Calendars
- Correspondence
- Meeting organization
- Translation and communication in English/French
- Audio transcription
Commercial Management- Customer Relations
- Quotes/Invoices
- Customer Training
- Payment Follow-up, Overdue Payments and Debt Collection
- After-Sales Service
Partner Relations- Procurement Management
- Transfer of accounting data to the accountant
Business Travel Organization - CAPRICES DU PAINCo-ManagerARTS AND CRAFTSJanuary 2010 - July 2010 (6 months)Bourg de Sainte Marie, MartiniqueActivity Management:
- Ensure administrative management of the activity
- Monitor the performance and profitability of the activity
- Define the policy and general directions of an organization
- Implement a partnership policy
- Risk prevention, quality approach
Business Development:- Ensure customer relations: commercial follow-up, incident management (exchanges, returns, credit notes), follow-up and debt collection, monitor deliveries, resolve complaints
Management:- Coordinate a team
- Transmit knowledge and know-how
- Ecole La PersévéranceSecretaryEDUCATION AND E-LEARNINGAugust 2015 - August 2019 (4 years)Saint-Laurent-du-Maroni, French GuianaAdministrative ManagementOptimization of follow-up and relations with parents of students (multilingual public)Sales of uniforms, subscriptions, school trips/outingsCo-design of management software
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Education
- BTS SME/Mid-size Business Management AssistantIndependent Candidate2013Formation complète en gestion administrative, commerciale et comptable, adaptée à une vision globale de l’accompagnement opérationnel du chef d'entreprise