Freelancer profile translated to English.

Description

Are you looking for an experienced professional to support your clients with seriousness, empathy, and efficiency?

After more than10 years of experiencewith international companies such as Apple, AppleCare, Telus International, and Harman, I createdMina Call Youwith a simple conviction: every client deserves attentive listening and a quality experience.

Throughout my career, I have developed solid expertise in customer support, user support, customer relationship management (CRM), problem-solving, and data annotation for artificial intelligence projects.

Today, I put this experience at the service of companies that wish to offer their clients professional, human, and reliable support.

I work remotely for theFrench-speaking marketon:

*Customer support via phone, email, and chat.

Customer relationship management (CRM).
User support and assistance.
Complaint management and problem resolution.
**Data annotation**, transcription, and quality control.
Multichannel customer experience.
Communication with management teams inEnglishand French.

Mina Call Youwas born from a simple idea:Every Client Matters.

I would be delighted to discuss your needs and contribute to the success of your projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Foundever / Harman
Customer Service Advisor
October 2025 - February 2026 (4 months)
Seville, Spain
Handling customer requests via phone, email, and chat.
Resolving customer complaints to improve customer satisfaction.
Troubleshooting Harman products.
Informing about delivery tracking and warranties.
Guiding on Harman products.
E-commerce Salesforce Email Management CRM Customer Service
Apple
Data Analyst & Annotation (Siri Project)
January 2021 - September 2025 (4 years and 8 months)
Cork, Ireland
Annotating and analyzing voice data to improve Siri's performance.
Ensuring data quality and accuracy following transcription.
Collaborating with engineering teams to optimize artificial intelligence performance.
Data Annotation Transcription Quality Control Artificial Intelligence Grammar
AppleCare
Technical Advisor
January 2019 - January 2021 (2 years)
Cork, Ireland
Resolving software or hardware issues related to iPhones and iPads.
Guidance for account connections and App Store.
Achieving a 95% customer satisfaction rate through clear and empathetic communication.
Customer Service Technical Support Troubleshooting Problem Solving Customer Relationship Management (CRM)

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Bachelor's Degree
University of Lille 3
Bachelor's Degree
Professional Degree Business Management & Administration
University of Lille 2
Professional Degree Business Management & Administration

Check out Mina's education

Other

Mina Hassine

Expert Multichannel Client Relations & Support

About Mina

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