Freelancer profile translated to English.
Back to original languageAbout Yasmina
Hello, I'm Yasmina – your partner for compelling digital experiences and strong brand presences.
Would you like to strengthen your brand, implement innovative designs, and create digital solutions that inspire your target audience? Together, we'll take your project to the next level!
As a certified UX researcher and expert in UX/UI design, motion design, and branding, I offer individual solutions that clearly communicate your brand identity and emotionally anchor your message. I combine creativity and strategy to develop designs that are visually appealing, functionally well-thought-out, and successful in the long term.
With years of experience in corporate communications, marketing, and data visualization for international companies, I guarantee the highest level of professionalism and a structured approach – from analysis and conception to implementation. My goal: solutions that deliver results and sustainably advance your project.
Let's start a conversation and achieve your goals together. I look forward to hearing from you!
German
Native or bilingual
English
Fluent
French
Fluent
Remote only
Primarily works remotely
Experience
- Mercedes-Benz Group ServicesService Manager and Support Contract Management Intelligence SolutionsAUTOMOBILEJuly 2021 - Today (4 years and 11 months)Berlin, Germany- Coordination & Collaboration Contract Management Intelligence System: Close coordination with development (frontend and backend), product, and business teams.- Support & Solution Finding: Assisting end-users with problem-solving in the Contract Management System in ServiceNow. Deriving customized solutions based on identified issues.- Iterative Service Improvement: Analyzing feedback and continuously adapting the Service Desk to optimize user satisfaction.- Agile Project Management: Steering transformation projects in the front office – leading migration projects in the back office.- Service Level Management: Defining and monitoring service agreements. Developing and implementing CIP (Continuous Improvement Process) measures to maintain and improve service quality.- Digital Customer Communication: Conception and implementation of digital touchpoints: Optimizing customer journeys to increase user satisfaction and user experience.
- Daimler Group Services BerlinSpecialist Brand Marketing / Brand Management in Data Analytics & VisualizationsAUTOMOBILEJanuary 2019 - March 2021 (2 years and 3 months)Berlin, GermanyDevelopment of the new internal business unit Visual+ (V+) for Brand Marketing and Brand Management:• Cross-divisional presentation creation for the Daimler Group• Layout design of branding elements such as flyers, posters, banners, etc.• Graphics (key visuals, logos, infographics…), mock-ups, image editing, interactive PDF documents• Motion design: Logo animation, PowerPoint videos, product videos• Conception of a presence training (PowerPoint design and storytelling) for Mercedes-Benz Van for the locations Mannheim & Istanbul• Data Analytics (Visual+ Dashboard): Customer evaluation and analysis of services rendered in terms of time and quality• New customer acquisition & contract creation• Conception & rollout of new V+ services• Conception of the new V+ pricing model• Implementation of Ask Delphi chatbot/client
- Daimler Group Services BerlinSpecialist Communications & Marketing for Berlin and StuttgartAUTOMOBILEOctober 2012 - December 2018 (6 years and 3 months)Berlin, Germany- Development of holistic concepts for internal and external communication as well as the visual presentation of communication strategy topics• Conception, commissioning, and execution of communication initiatives and measures within the SSC network- Social Business Coordinator DGSB Social Intranet (Conception and implementation)- Online Communication/Editorial (Creating newsletters, ad-hoc communication)- Implementation & maintenance of the DGSB website as well as technical support- Conception and organization of internal events, such as events, town halls, & corporate social responsibility activities- Change management & stakeholder management for newly rolled out services
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Education
- Bachelor of ArtsUniversity of Potsdam2008Europäische Medienwissenschaften
- Multimedia TraineeshipWerkstatt der Kulturen (Organizer Carnival of Cultures)2010- Onlineprogrammredaktion: Konzeptionierung, Aktualisierung, Pflege des Onlineauftritts - Formatentwicklung: Videoaufnahmen, Schnitt, Ton - Postproduction, Aufbereitung für Publikation - Social Media: Webblogs, Facebook, Youtube-Channel - Grafikdesign: Erstellung interner und externer Werbemittel - Support der Sales- und Marketingaktivitäten