Milos Jovicic

Support for entrepreneurs and teams with operational tasks and structuring digital workflows. Activities include task and email management, appointment scheduling, information preparation, documentation, and setting up structured work environments with Microsoft 365, Outlook, SharePoint, and OneDrive. Creation of knowledge bases. Conducting research as well as analysis and consolidation of information. Productive use of AI tools for efficiency enhancement. Independent, structured way of working with high technical affinity and an eye for clarity and detail.

Independent management of properties including short-term rentals, responsible for booking management (including Airbnb), guest communication, coordination of cleaning and tradespeople, and organization of maintenance measures. Creation and maintenance of listings, including text and image preparation. Optimization of internal processes and use of digital tools for process simplification. Complemented by practical handicraft experience (painting) as well as a feel for presentation, spatial effect, and details.

Support and implementation of digital work processes in a corporate environment with many stakeholders. Responsibility for structured requirements gathering, coordination between business units and IT, and quality assurance of new solutions. Organization of workshops, preparation of complex content for decision-makers, documentation of processes, and support in introducing new ways of working. Additionally, operational experience in claims management.