Freelancer profile translated to English.

Description

For over ten years, I have been involved in customer relations with a constant objective: to create simple, human, and structured experiences. Today, I am putting this expertise at the service of players in tourism and accommodation. I support companies that wish to offer their clients a warm welcome, smooth organization, and impeccable support, from the first contact to the on-site experience.

My key responsibilities:

• Customer Support & After-Sales Service (email, chat, phone)

• Reservation management and request follow-up

• Organization & administrative tasks

• FR / PT / EN

Kind and solution-oriented, I enjoy creating an authentic and reassuring relationship.

My goal: for every client to leave the interaction feeling reassured, understood, and satisfied.

Rigorous, autonomous, and committed, I become your ally for clear, efficient, and human customer service.

Do not hesitate to contact me to discuss your needs or get more information.

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Sodimate
Sales Assistant FR/EXP
ENVIRONMENTAL
January 2025 - March 2025 (2 months)
Cormeilles-en-Parisis, France
- Multichannel sales prospecting (email, phone)
- Qualification of customer/prospect databases
- Execution of targeted mailing campaigns

Customer Relations B2B Prospecting E-mailing Database Microsoft Office
Glady
Sales Administration Manager
September 2023 - September 2024 (1 year and 1 month)
Paris, France
- Follow-up and management of orders and files (stock, reservations, quotes, and
ongoing services)
- Purchase of codes and preparation of import files
- After-sales return management
- Ticketing offer management
Sodimate Cormeilles
Import/Export Sales Administration Assistant
ENVIRONMENTAL
March 2022 - June 2022 (3 months)
Cormeilles-en-Parisis, France
- Order management
- Populate/update customer files and supplier databases
- Verify documentation: Defined Incoterms/financial terms
- Manage invoicing and ensure payment follow-ups
- Work in conjunction with production departments (stocks, deadlines, quantities)
- Anticipate follow-ups and dispute resolution (English)
- Foreign clientele: Professionals and Individuals
- Process incoming and outgoing flows (phone, mail, email, platforms)