Freelancer profile translated to English.
Back to original languageAbout Milanto
Operational right-hand for demanding entrepreneurs.
Since 2016, I have been supporting digital leaders and entrepreneurs in structuring and securing their business.
My role: organize the behind-the-scenes so you can focus on vision and growth.
I intervene on:
• Administrative & financial management (organization, follow-up, pre-accounting, accounting coordination)
• Digital project management & WordPress
• Customer support & commercial follow-up
• Process structuring and tool optimization
I don't just execute tasks.
I anticipate, prioritize, and streamline.
Rigor, autonomy, discretion, and a sense of responsibility are at the heart of my work.
If you are looking for reliable, structured, and sustainable support, let's talk!
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- STUDIO CAPITALEVirtual administrative assistantFILM AND AVJanuary 2018 - Today (8 years and 7 months)Paris, FranceHigh-Level Administrative Support: Autonomous management of school records, schedules, and regulatory monitoring. My mission: secure the organization so that the teaching team can focus exclusively on teaching.Multi-Channel Coordination: Responsive and diplomatic interface ensuring smooth information flow. Proactive dispute resolution and management of unforeseen events for seamless academic service.
- IT Place (Innovative Software Solutions)Client Relations and Support OfficerTELECOMMUNICATIONSJanuary 2018 - Today (8 years and 7 months)Bruxelles, BelgiumCustomer Relationship Management & Application Support: Main contact for user onboarding and support; guarantor of customer satisfaction and resolution of technical friction points.Cash Collection Rate Optimization: Complete management of debt collection (overdue audit, multi-channel reminders, invoice tracking). Recognized expertise in recovering complex debts and implementing error-proof invoicing processes.
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Education
- Bachelor's degree in Human ResourcesCNAM2016
- Master's degree in Business Management and DevelopmentISCAM2012
Certifications
- Digital MarketingLiveMentor2018
- Social MediaUdemy2018