Freelancer profile translated to English.

Description

In the digital world forever, driven by a passion for solving complex problems and creating tailored solutions. My career has led me to develop expertise in customer satisfaction, loyalty, and negotiation, with a clear objective: to support companies in their growth.

I enjoy identifying and implementing strategic levers that optimize processes and increase revenue. Through my experiences as a Key Account Manager, Customer Success Manager, in digital project management, and in commercial negotiation, I strive to build strong, long-term relationships with my clients.

Results-oriented, I am committed to understanding the needs of my contacts to design high-performing strategies, while ensuring an exceptional customer experience.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Cointribune
PMO & Middle Manager
PRESS AND MEDIA
January 2025 - July 2025 (6 months)
Paris, France
Cross-functional operational management within the leading crypto media in France and fourth globally, acting as the operational link between product, editorial, and marketing departments.

Implementation of scalable workflows and agile cycles using ClickUp, BoardMix, and other collaborative tools.
Weekly KPI monitoring and retrospective facilitation to improve deliverable quality and consistency.
Complete structuring of the Read2Earn system, from ideation to publication.
Close support to general management, serving as an operational right-hand and co-manager in defining and implementing strategic priorities.

A role at the intersection of strategy and execution, combining team coordination, process structuring, and leadership support in a high-growth environment.
Executive Management Process Optimization
ELKA MGA Consulting
Business Development Consultant
CONSULTING AND AUDITS
January 2021 - Today (5 years and 5 months)
Paris, France
Specializing in organizational redesign, I optimize structures and processes to improve company performance and agility. Concurrently, I manage strategic projects from planning to execution, ensuring team coordination, deadline adherence, and sustainable value generation.
Project Management Process Optimization Team Management
Le Solariste
Development Director
ENERGY AND UTILITIES
August 2022 - May 2023 (9 months)
Paris, France
Oversee remote sales validation, create and develop innovative partnerships, train and guide sales teams, design new growth strategies, manage CRM and optimize sales processes, recruit and manage commercial partners, supervise administrative management and office management, ensure customer success and satisfaction.
Customer Relationship Management (CRM) Sales Strategy Team Management