Freelancer profile translated to English.

Description

With 13 years of experience in IT, I have developed solid expertise in VIP support and proximity support, where I have combined service orientation, responsiveness, and the ability to resolve complex issues.

I would be delighted to discuss with you to present my experience and motivation in more detail.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Créteil (up to 50km)

RENAULT GROUPE
Team Leader Support / Help Desk
September 2024 - August 2025 (11 months)
 Telephony
 Fleet management via INTUNE
 Backlog management
 Hardware tracking and traceability
 Request and incident management
 Reporting
 Stock and order management
 Apple and Samsung hardware enrollment
 File updates
IT Support Active Directory Microsoft Azure Intune Shell Scripting
NATIXIS ASSET MANAGEMENT
N Consultant Support
January 2022 - September 2024 (2 years and 8 months)
 Systems
 Software deployment
 Master image via SCCM
 Application compatibility testing
 Level 2 Support
 VIP Support
 GPO modification
 Convergence Project
 Implementation of services and methods for users
 Implementation and deployment of Windows 10 Master image
 Stock monitoring
 Proposal of new solutions
CENTER PARC FRANCE
Workstation & N3 Support
July 2021 - January 2022 (6 months)
 Migration of physical server data to the cloud
 Level 3 Support
 VIP Support
 Regular park scanning
 Operational management of the IT park
 Testing of implemented solutions
 Administration
 Ensuring continuous deployment of the IT park
 Definition and maintenance of the system management policy
 Cooperation with Cybersecurity Engineering