Freelancer profile translated to English.

Description

Customer relationship and technical support specialist, with 5 years of experience in the banking sector. I help you streamline your business processes, build customer loyalty and optimize your digital tools. Prospecting, follow-up, onboarding, administrative management: I intervene with rigor, diplomacy and autonomy. Based in Madagascar, I collaborate remotely with international clients, guaranteeing responsiveness and quality.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Activ'Vae
Assistante administrative
EDUCATION AND E-LEARNING
August 2025 - Today (1 year)
Évry, France
J’assure la gestion administrative complète des parcours de formation chez Activ VAE, depuis l’entrée des candidats jusqu’à la délivrance des attestations, en garantissant le respect des normes Qualiopi, la coordination des consultants, et le suivi rigoureux des processus contractuels et financiers.
Qualiopi Queoval slack calendly Gestion de la relation client (CRM)
BAOBAB BANQUE
RECOVERY Manager
BANKING AND INSURANCE
October 2020 - March 2023 (2 years and 5 months)
Tananarive, Madagascar
Ensure the recovery of debts by adopting an amicable approach until the complete liquidation of the credit, including the establishment of new payment schedules, rigorous monitoring of deadlines, targeted reminders, and the initiation of legal procedures in the event of doubtful or bad faith customers.
BAOBAB BANQUE
CUSTOMER MANAGER
BANKING AND INSURANCE
March 2023 - July 2025 (2 years and 4 months)
Tananarive, Madagascar
As a banking customer manager, I was responsible for developing the customer portfolio, advising and serving effectively on financial products (credit and savings), while ensuring rigorous administrative monitoring of files, reporting, and strict compliance with internal procedures.
Administrative management Customer service Organizational skills CRM Google Sheets

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CNTEMAD Antananarivo
BAC+ 3

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Mihary Felana Rabemanantsoa

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