Freelancer profile translated to English.

Description

As a manager for over 20 years, I now support companies and their managers in developing their skills in management, communication, and leadership.

My approach is concrete, human, and based on field experience: I train and coach managers to increase their impact, confidence, and effectiveness in their professional relationships.

🔹 Areas of Expertise:

Team Management and Leadership

Interpersonal Communication and Assertiveness

Emotion Management and Emotional Intelligence

Public Speaking and Managerial Stance

Change Management and Team Support

🔹 What I bring to my clients:

Tailored training and support, focused on real-world needs, for more engaged, aligned, and high-performing teams.

🔹 Formats offered:

In-person or remote training

Individual or group coaching

Interactive workshops on communication and leadership

➡️ My goal: to make management more human, clearer, and more effective.

Languages

Albanian
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

IZI MANAGEMENT
Consulting and Training Firm
CONSULTING AND AUDITS
January 2024 - Today (2 years and 7 months)
Paris, France
Company specializing in management and professional development
Online Training :
- Design and delivery of online training modules on essential management topics (leadership, project management, communication, etc.)
- Use of e-learning platforms to provide an interactive and engaging experience
- Monitoring participant progress and providing personalized feedback
- Workshops and corporate training:
- Organization and delivery of practical workshops and on-site training to improve employee management skills
- Adaptation of training content to the specific needs of client companies
- Evaluation of the results and impact of the training provided

Coaching :
- Individual coaching for managers and team leaders aimed at developing their leadership skills and personal effectiveness
- Use of advanced coaching techniques to help clients achieve their professional and personal goals
- Conducting in-person and remote coaching sessions

Interim Management :
- Temporary assumption of management roles within organizations during transition periods
- Provision of strategic management solutions to ensure team continuity and performance
- Management of specific projects to raise awareness and revitalize relevant departments
Organizational Audit Personalized Follow-up Assertive Communication Conflict Management Emotional Intelligence
CONEXCAP FINANCE,
Operations Director, Management Committee Member
BANKING AND INSURANCE
January 2021 - January 2023 (2 years)
Paris, France
Management of 40 people and coordination of a distribution network (40 agents). Scope: Sales, HR, Customer Care, Risk and Compliance, Marketing, Performance Monitoring (data). Definition of the transformation plan for professionalization and scaling of the company aiming for profitability (and double-digit growth).

- Definition of HR and operational strategy
- Management of employee representative bodies and priority social climate
- Creation of Data-Driven Monitoring as a tool for strategic and operational decision-making
- Documentation of processes and continuous improvement
- Implementation of capacity management
- Definition of the commercial action plan:
Segmentation into 3 levels for optimal targeting
VESTIAIRE COLLECTIVE,
Sales and Customer Relations Director, Management Committee Member
E-COMMERCE
September 2020 - September 2021 (1 year and 1 month)
Paris, France
Director of Customer Experience France and International
Management of 250 people (2.5M annual contacts), management of 5 countries, budget: €6M.
Definition of the transformation plan for professionalization and standardization of customer service in a hyper-growth context.
- Service organization
- Internal service evangelization and promotion of a customer-centric vision
- Outsourcing tenders, contact tools
- Customer Experience: segmentation and implementation of strategic differentiated treatment
- Goal: reduce contact rate by 30% within 1 year through self-service, process redesign, advisor quality, and continuous improvement