Mihai Bartha

I plan and design lessons according to the respective learning needs, promote individual strengths, and support personal and professional development. I provide pedagogical guidance to students and teach fundamental concepts. I work with adults in a practical, structured, and on-eye-level manner. In addition to conducting lessons, responsibilities include preparation, performance evaluation, and individual counseling.

• High-quality German lessons (A1–C1) for children, adolescents, and adults, online and in person.

• Preparation for numerous language exams with high success rates.

• Development of structured curricula, personalized learning programs, and exam-oriented training.

• Ongoing performance diagnostics, targeted feedback, and strategies for learning optimization.

• Complete management of business operations: customer acquisition, appointment scheduling, invoicing, and customer retention.

CALL‑CENTER‑AGENT | Advantia Bank, Schuttrange, Luxembourg | 01/2008 – 12/2010

• Customer support via inbound and outbound telephony for banking products, accounts, and credit cards.

• Efficient handling of inquiries and complaints in compliance with internal guidelines.

• Maintenance of accurate customer data in the CRM system, adhering to data protection regulations.

• Achievement of high quality standards and KPIs.

• Strong communication and problem-solving skills in a fast-paced work environment.