You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Mihai BarthaMB

Mihai Bartha

Customer Service - Communication CRM Tools - German C1

€125/day
Bukarest, RO
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Mihai

I offer professional services for the German-speaking market (D, A, CH). My focus areas are: - Romanian - German translations; - Customer service in German (Email @ Chat Support); Virtual assistance for German-speaking clients; - SEO copywriting and content in German; - Lead generation and customer acquisition in the DACH market.
I work reliably, in a structured manner, and with a solution-oriented approach. My goal is to support companies in professionally and efficiently managing their communication with German-speaking customers.
  • German

    Native or bilingual

  • Romanian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Mihai Barha PFA
    Teacher
    CIVIC AND SOCIAL ORGANIZATIONS
    February 2019 - Today (7 years and 4 months)
    Bukarest, Romania
    I plan and design lessons according to the respective learning needs, promote individual strengths, and support personal and professional development. I provide pedagogical guidance to students and teach fundamental concepts. I work with adults in a practical, structured, and on-eye-level manner. In addition to conducting lessons, responsibilities include preparation, performance evaluation, and individual counseling.
  • DEUTSCHLEHRER | Selbstständig, Bukarest, Rumänien | 02/2011 – Gegenwart
    Teacher
    February 2011 - Today (15 years and 4 months)
    • High-quality German lessons (A1–C1) for children, adolescents, and adults, online and in person.
    • Preparation for numerous language exams with high success rates.
    • Development of structured curricula, personalized learning programs, and exam-oriented training.
    • Ongoing performance diagnostics, targeted feedback, and strategies for learning optimization.
    • Complete management of business operations: customer acquisition, appointment scheduling, invoicing, and customer retention.
  • Advanzia Bank Luxembourg
    Call Center Agent
    January 2008 - December 2010 (2 years and 11 months)
    CALL‑CENTER‑AGENT | Advantia Bank, Schuttrange, Luxembourg | 01/2008 – 12/2010
    • Customer support via inbound and outbound telephony for banking products, accounts, and credit cards.
    • Efficient handling of inquiries and complaints in compliance with internal guidelines.
    • Maintenance of accurate customer data in the CRM system, adhering to data protection regulations.
    • Achievement of high quality standards and KPIs.
    • Strong communication and problem-solving skills in a fast-paced work environment.

Recommendations

Be the first to recommend Mihai

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Ecological University of Bucharest | 09/1990 – 06/1996 Bachelor in Sports and Physical Education
    Goethe-Institut, Bucharest | 01/2000 – 01/2001 • Certificate German – Advanced German skills in communication, grammar, vocabulary, and culture.
    1996
    • Unterricht von Sport für verschiedene Altersgruppen. • Erstellung von Lehrplänen zur Förderung von Bewegung und Gesundheit. • Organisation schulischer Sportwettbewerbe und Aktivitäten. • Förderung eines positiven Lernumfelds und sportlicher Entwicklung der Schüler.

Skill set

Categories