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Miguel BorgesMB

Miguel Borges

AI Solutions Engineer | LLM & Automation for Busin

€350/day
Lisbon, PT
3-7 years

Average response time: 1 hour

About Miguel

I help businesses eliminate repetitive manual work through AI-powered automation and smart integrations.

As founder of UNREAL Performance, I design and build generative-AI systems that automate operational and back-office processes for companies - reading and validating data from complex, unstructured documents (invoices, delivery notes, technical files) and feeding it into their business systems with minimal manual work.

What I do:
AI & LLM implementation - document data extraction (OCR + AI), entity validation, AI agents, and assistants that handle real operational tasks. I work with the Anthropic Claude and OpenAI APIs and RAG architectures.
Workflow automation with n8n - connecting the tools a business already uses (CRM, email, billing, WhatsApp, databases) so they work together with little to no manual input.
API integrations - linking systems that normally don't talk to each other.
AI voice & telephony - phone-screening and conversational flows using ElevenLabs and Bland.ai.
Full-stack development - when a project needs an app or dashboard around the automation. Stack: Next.js, React, Supabase, Cloudflare.

Before going all-in on AI, I spent years in senior operations leadership at a multinational, scaling a team from 0 to 100+ people. That means I don't just write code - I understand the business processes I'm automating and what actually moves the needle for a company.

I work with clients across Europe in English, Portuguese, French, and Spanish. If you have a process that feels like it should be automated, let's talk - tell me what's eating your team's time and I'll tell you how I'd fix it.
  • Portuguese

    Native or bilingual

  • English

    Native or bilingual

  • French

    Fluent

  • Spanish

    Basic

Can work on-site
Lisbon (up to 50km)

Experience

  • UNREAL Performance
    Founder & AI Solutions Engineer
    January 2024 - Today (2 years and 5 months)
    Lisbon, Portugal
    Cognitive orchestration company that designs and implements generative AI solutions to automate enterprise back-office processes.
    Designed and built orchestration infrastructure that reads, extracts and validates data from complex, unstructured documents (delivery notes, invoices, return slips), feeding it into ERP systems with minimal manual intervention. Implemented LLM + OCR pipelines for entity extraction and information validation, focused on reliability and error reduction. End-to-end technical architecture: fromfunctional specification through development, integration, testing and delivery to production. Built automations with n8n integrating AI APIs with clients' business systems. Full cycle: solution architecture, technical development, positioning and commercial relationships with corporate clients.
    artificial intelligence LLM API Integration automation Python
  • Almi & TheFacio
    Founder & Product Builder
    January 2025 - Today (1 year and 5 months)
    Almi - HR SaaS platformwith automated AI-driven candidate screening: CV analysis, client contextualized scoring and communication generation. Stack: Next.js, Supabase, LLM APIs.
    TheFacio - WhatsApp automation for the restaurant industry, with a website on Cloudflare Pages and a Worker proxying calls to the Anthropic API.
    Full-stack development from scratch: front-end, model integration, database, deployment and infrastructure.
    Next.js Typescript Data science JavaScript Fullstack
  • Concentrix
    Senior Manager - Customer Experience Operations
    January 2025 - January 2026 (1 year)
    Lisbon, Portugal
    Built a European CX operation from the ground up, scaling from 0 to 100+ employees in under 10 months. Defined the operating model, governance and leadership structure; established the Quality, Training and Workforce Management functions. Accountable for operational performance (CSAT, productivity, cost efficiency) and executive stakeholder management.
    Operations Management Team Leadership Process Optimization automation workforce management

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Education

  • Management
    University of Algarve
    2020
    Management
  • Socio-Economic Sciences
    João de Deus Secondary School
    2019
    Socio-Economic Sciences

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